quinn M.
terrible shipping and purchase
terrible shipping, do not answer emails or phone calls, terribly slow on shipping and receiving order, say it takes 4-7 days to receive but it's way longer than the date they say, first order was ripped apart and stolen and they can't do anything to help out, the second I file a claim they won't send a refund but send out a second order that takes longer than the first order, still won't answer my emails but post on instagram, terrible website to buy from don't waste your time our money
Response from Icey PyramidAug 5, 2025
Hello Quinn, We take all customer concerns seriously, but we also have to be honest and transparent for the sake of our future customers. In your case, the original package was reported as stolen, and you provided a USPS damage letter that originated from a completely different state—one that had no connection to your package's actual shipping route. It was clear the document was not related to your shipment. Despite this, we still chose to send a full replacement as a gesture of good faith. Your second order also experienced USPS delays, which we communicated about consistently and responded to across more than 20 emails. We’re always here to help and we do everything we can to make things right when a real issue occurs. But in this case, the review does not reflect what actually happened. Best regards,