Terrese L.
Misleading and Unresponsive
I was genuinely excited about trying Iced Out Genetics. I submitted my order May 30 2025. I reached out June 6 2025 to see if the order has been shipped yet due to the website stating it should only take 5-7 days to arrive in the mail. They advised that the order is being processed and will ship out next week through text. On June 13 2025 i called and got sent straight to voicemail. I reached out again for the tracking number and was advised I’d get it that night. I did not. On June 14, I got an email that a note was added to my order. It still stated the label was being created however, they added the tracking number. Today is June 18, I tried to call and got sent straight to voicemail AGAIN. I got another email update stating my order has shipped via USPS on June 16, 2025 with the tracking number provided. I went to the usps website and it still states they are waiting on the shipper/ shipping partner. It’s been 7-14 business days. I’m very disappointed with the communication of this business and would like to understand the hold up for lack of better wording.