iCarbons.comReviews of icarbons.com

Response from iCarbons.comOct 14, 2019

Hello Dan, I am so sorry to hear that you've had orders that haven't arrived! Can you please reach out to us at [email protected] with which order numbers those are so we can investigate and make it right? I do see your email from this morning about the current order that was sent 2 weeks ago. International shipping is 2-5 weeks, so you should be seeing it soon. I'll respond back now with more details and to make sure everything is correct with our address on file! We appreciate you being a long time customer so much and look forward to making this right for you.

Response from iCarbons.comOct 11, 2019

Hello Rob, we are sorry to hear it sounds like you've had a bad experience with one of our newer materials! We do still use 3M Di-Noc for many of our skins, but have recently used other brands and types for some of our exciting new finishes and colors that are not available options at 3M. We endeavor to only use high quality materials we've personally tested and never want our customers to have a bad experience! Please reach out to us at [email protected] with your order number and we'll be happy to replace what you ordered with our original 3M Di-Noc skins.

Response from iCarbons.comMar 14, 2019

Our apologies for this! We recently started using TrustPilot, and part of the process was gathering the experiences of past customers. We are sorry for the inconvenience.

Response from iCarbons.comMar 14, 2019

Oh no, it sounds like an international shipment got lost in the mail! Please reach out to us at [email protected] with your order information and we'll be happy to make it right.

Response from iCarbons.comMar 14, 2019

So sorry to hear this Hugo! We are happy to get to the bottom of this issue for you if you'd like to email us at [email protected] with your order info.