IcandywrapReviews of icandywrap.com

This company is a scam ! I ordered my daughters birthday personalized favors from them. The order was supposed to come in no later than 8/17/17. They emailed me that they will send me a proof for the design and they never did. I kept emailing them and no answer. Tried calling hundreds of times and no answer and no call back ! The chat online is deactivated. I ended up doing my research and find out that this company had been changing their phone number and they web address .. one time the operating person is Christine and another time Amanda. The phone number had been changed few times ! Which is another proof that the are a scam ! They need to be legally sued for their scam business !! Please don't order from them and keep reporting them ! The people that run a scam business and ruins people happy events should be legally sued, fined and serve jail time !

I just received my invitations yesterday and they look good, but I just find it ridiculous that it took soooo long to get them. Should mention that my son's party is only 5 days away?? Needless to say I had to call my guests and invite them telling them I didn't know if they would receive their invites in time. I feel like I should mention that I placed my order on June 1st. I didn't get a proof until June 6th, which I approved that day, I believe it may have been within the hour of it being emailed to me. When I later checked the website on the status of my order it said shipping on June 7th, so I thought that would be ok, as it would still give my guests 2 weeks of notice. Well, June 7th came and went and then the date of shipping changed to June 13th. So I started off with an email to iCandywrap, no response. I then began calling them, I spoke to one person on June 13th who said the warehouse said my order had already been shipped and I would be getting a tracking number via email. Well guess what?! That never happened. My ship date then turned to June 14th....So I take it that I was lied to about my order being shipped in the first place. Needless to say, I became very upset. Multiple calls a day were made, multiple voicemails left. Apparently they have no customer service reps that work there because no one returned my calls or responded to my 2 additional emails that were sent. The most response I got was from a "Becky" on the livechat on June 16th who said "Amanda" the supervisor said my order was shipped and I would be getting tracking number from her or I could call/email her as her info was given over the live chat. Well I called and emailed her, no response. On June 17th, 24 hours after this live chat, I get an email from "Amanda" saying my order was shipped. I have done a lot of online ordering, personalized orders and non-personalized orders and have NEVER had problems. Bottom line, do NOT waste your time!!!

My (now) husband and I were so excited to stumble upon this website, and decided to pursue it for our favors for our wedding on May 6. Since we ordered the custom, already assembled Hershey Chocolate Bars, we waited a little while, and placed the order on April 20. Once the order was placed, I received an email stating "Your package(s) is scheduled to arrive no later than 4/28/2016." I was over the moon happy to view the proof of the wrapper, which they sent right away the next morning. I approved the proof within 15 minutes of receiving the email. The design artists really went above and beyond, and designed the wrappers just the way we wanted. We couldn't be happier....or so we thought. All week I kept logging in and checking the status of my order, which didn't seem to be changing. On Monday, May 2nd (mind you -- FOUR days after my GUARANTEED delivery date) I reached out to this company via live chat. I expressed my concern that my favors didn't even SHIP yet, when my wedding was on May 6th, that Friday. I told them that I absolutely HAD to receive them by the 5th, since no one will be around to accept the shipment the day of the wedding. The manager told me that there is no need to worry, that I will absolutely have them by May 5th. My concern became more imminent when I received the email on May 4th -- TWO DAYS before my wedding, saying that they just SHIPPED. I tracked the shipment via the tracking number, and it said that the package will arrive by end of day on May 6th, the day of my wedding. I once again live chatted with this company, and they told me there is nothing that they could do, that I had to contact FedEx. As a bride, this was the last hassle that I needed. I called FedEx, and the lady was super helpful -- but there was no way for her to rush the shipment. She said the best thing that I could do would be to contact icandywrap, and ask them to call FedEx, and place a HOLD on the shipment, so FedEx will hold the favors at their facility, where I have to go and pick them up the morning of my wedding. Of course I had to be getting ready that morning, so I had to also ask them to change the name of the package to my father, so he (THE FATHER OF THE BRIDE) had to drive out there to pick them up the morning of his only daughters wedding. Finally, with a solution in sight, I called icandywrap. SIX TIMES. Not one answer. I left numerous voice mails. FINALLY I got someone on the phone, and they were able to make the change for me. At the end of this adventure, I was able to get my favors, which did turn out very nice. Everyone loved them. Would I ever go through the hassle of this again? No. Absolutely not. I understand if there was a delay because of my negligence and not approving the proof, but I approved it right away. Weddings are stressful enough, especially for the bride and groom. The last thing my father should have had to do the morning of my wedding was go drive COMPLETELY out of the way to pick up my favors. It was totally stressful. I don't understand how you can say "guaranteed delivery" and then deliver a solid WEEK and a day after this date.