IcandywrapReviews of icandywrap.com

After successfully working with this company in 2015, we returned again in 2016 for another order. This time the experience could not have been worse. Our order has been delayed multiple times -- to the point where it will now miss the event so it is worthless to us. Thing happen, we understand, but there has been NO communication from the company AT ALL despite repeated attempts on our part via phone, email and their website chat function. All we really needed was a call back to explain what was going on, but even that seems too much for iCandyWrap. It has come to the point where I have filed complaints with the credit card company and the Better Business Bureau. Don't know what more to say than DON'T USE THIS COMPANY.

Ordered invitations on the 24th of September paid rush fee and 2nd day air. Was promised them on or before September 30th. That came and went, updated my account showing shipping on the 3rd of October; that came and went. Finally, it updated that it would ship on the 6th.... Great my rsvp date is the 10th!! I called 5 times, sent numerous emails and tried live chatting and couldn't get ahold of anyone. They finally sent me a text saying they cancelled my order... Great now how about a refund? No answer as of yet on that one. Guess I'll be going to my bank to dispute these charges. Do not buy from this company and save yourself a massive headache!

What a scam! I ordered three different items on August 18, and only received one of them. I paid over $100, which they charged the day I placed my order. They will not answer the phone, live chat, or return emails or phone calls. Thieves!!

I paid an extra $15 rush fee and priority mail on top of the product cost and received a confirmation email after my order that it would arrive by a certain date. I then received the email saying it was shipped, but the tracking number didn't work. I emailed them about that, no response. Waited a few days, checked again the day before my order was "guaranteed" to arrive, tracking number still didn't work, emailed again, no response. Two days after the "guaranteed" date, I called the number that is listed on the PayPal charge, and it's disconnected. I found another number and left a voicemail, then sent a third email. No call back, no response, and NO PRODUCT. I have now reported this to PayPal. Everything about this is terrible. Do not buy from this company, especially for the special occasions. You will be sorely disappointed.

This is not a legitimate business. They website updated my account everyday to say that my wedding favors were going to be shipped. They never were. Impossible to contact anyone in customer service through any means. One time a person answered, and when I expressed my concerns, he promptly hung up. This web business is a scam.

Please do not waste your time ordering from this place! You will never get a call back and no one will ever answer! AMANDA the girl that operates this place will block you on facebook and not reply to your comments. They have stole form me because I order 3 items and only received 2! Shipping was an ordeal as well. I can not believe that this can happen. How you you have an establishment that looks this good and even take pay pall! This was the worst experience and I will never order form there again. Please save your selves time and hassle and do not order! I have yet to hear form anyone about my order that they forgot to ship!

I ordered my product and from day 1 was never able to talk to anyone who could give me a real answer. I was able to reach "customer service" over live chat, but they didn't know anything. The website says if you want to speak to a live person you have to pay $2 but I still haven't been able to speak to a live person. They sent the proof at 1:15pm on Friday, I responded with 2 minor changes right away (they said to respond in a timely manner in order to not delay your product). They fixed the changes and sent another proof on Monday at 10:29m. I approved that proof right away and anxiously awaited a shipping label...wringing my hands because I needed the product by Wednesday. I had paid for 2-day shipping, so it seemed I might get my product on time. On Tuesday I received this in an email, "We thought you would like to know your order (# 97208) placed on 6/17/2016 has shipped" with a tracking number. By the end of Tuesday we tracked the package, only to find out that a label was sent to fed-ex, but there was never actually a shipment. The next day, the day we were supposed to receive the product we received an email that said, "Your package(s) is scheduled to arrive no later than 6/23/2016*" We tracked the product the end of day Wednesday and Fed-ex said they received a label but product hasn't been shipped. My sister works for fed-ex so she looked the package up for me, she said they never had a package for anyone to pick up. They just sent labels. I started to wonder whether they were making labels to appease us and make us feel better that something was happening. Well, It's end of day Wednesday. I still have no product. My children's last day of school is tomorrow and they don't have their invitations to hand out for their party. They won't see their friends after tomorrow so this has been a complete flop. At least tell me you can't do it. I could have tried to find another company. NEVER AGAIN!!!

Ordered candy bars on May 4th 2016 for my sons graduation on June 4th. I received my proof within hours of placing my order and I approved it the very next day. After that I received a sipping date of May 18th, when that day came the shipping date was changed to May 26th, then it was changed to June 1st and then again to June 2nd. After leaving messages and email my order was finally shipped on June 3rd and I received it on June 4th only an hour or so before my event. Granted I did receive the order but I find it absolutely rediculous that it took a full month and many different shipping dates. I don't think it was right I only received the order a few hours before my event, as I had to assemble goodie bags on my end once I received. You can never get in touch with a "live" person, you have to leave a message(never called me back) or email. I feel this company is very unreliable an had it not been for me constantly leaving messages and emails I would of never received this order! Will NEVER use them again!!!