elif P.
This company is not reliable as they…
This company is not reliable as they put the wrong address as my delivery details and the order never arrived. I emailed countless times and they are very slow responding. Finally we know where the product is which went back to them but asking for a refund is not something they want to deal with and they ignored all emails. They don’t have phone numbers only email which tells you they will not prioritise the customers. This has been going on for 4 months and counting. I will be taking them to court and report them to trading standards. I would not recommend this company to to anyone. Just save yourselves the hassle .
Response from ButureJul 23, 2026
Dear Customer, We sincerely apologize for the inconvenience and disappointment caused by the product issue and the lack of timely customer support. We hope you can give us another chance to make things right. To resolve this quickly, we have escalated your case to the Buture Customer Service Management Team. You can contact them directly at the email below, and they will reassess your situation and provide an appropriate after-sales solution: [email protected] Thank you for your patience and understanding. We truly value your satisfaction and look forward to resolving this matter promptly. Warm regards, Customer Care Team Buture x Trustpilot


