bob P.
Misleading tacticts
I received a flyer from Beltone Hearing for a FREE hearing test & FREE 30 day trial for hearing aids. I went to Desert Hearing Care in Mesa. I got the free test & then had to give them $515 deposit for the 30 day Free trial period. After trying the hearing aids they were not any better than my current aids, so I asked for the return of my Deposit, they REFUSED SAYING that an Agreement I had signed prior, said there was a “fitting fee” that I had to pay. I did not keep a copy of the agreement so if it was there I don’t remember seeing it. So much for the FREE 30 day trial. Most seniors need every penny they have. ( I’m 78). My daughter was going to pay for the hearing aids. I encourage anyone considering this place to ask detailed questions, especially about fees. In any event I think $515 for “fitting fees” I is very very EXCESSIVE !!!!!! SO MUCH FOR 30 FREE TRIAL PERIOD !!!!!
Response from iBstone Hearing AidsOct 16, 2026
Hi Bob, We appreciate you taking time to leave your feedback, and our hearts go out to you over this frustrating experience at Desert Hearing Care with Beltone. It is disappointing when a “free trial” promotion comes with unexpected deposit and fitting charges. We want to clarify that this incident is related to Beltone / Desert Hearing Care and is not an iBstone transaction. Transparency is core to our iBstone promise. We clearly disclose all terms and costs before purchase, with no surprise hidden fitting fees. Please reach out to us if you’d like to learn more about our straightforward trial policy. Kind regards, iBstone Customer Support