Mark H.
Only because I cannot give zero stars
Only because I cannot give zero stars. I wanted to buy a present for valentines day. make the purchase a full 3 weeks ahead of time and only AFTER the purchase did I get an email from this vendor saying "hey, we're not open for the next 10 days." I immediately messaged them and told them that wasn't acceptable and I wanted a refund. They ONLY responded AFTER they had printed up a shipping label and said, "sorry, per our refund policy we cannot honor one after the item has shipped." This company is shady, and I'm sure the product from China will be crap. I'm working with my VISA company to secure a refund and warn anyone who's looking at their products to take your business elsewhere. **rebuttal to rating response: to be clear, the product was found on Google shopping, there was NO warning anywhere to be found until AFTER purchase, I have email communications where I asked for a refund and was completely rebuffed until I started complaining through social media.**
Response from ME SUPERHEROFeb 23, 2019
Hi Mark, At the time you made the order there was a clear message visible all the time on our webshop at the top saying that from Jan 26 to Feb 10th all orders received will be shipped out in the week of Feb 11 during the change in the manufacturing process during which our factory was offline. And the same message was stressed in the order confirmation email received right after the purchase. Also as we explained in the email communication we had you are welcome to send it back to our USA warehouse for a full refund. Best