Toby C.
Do not trust this company
Do not trust this company. They will cover up theft for their own profit. I have documented photos with the IAA time stamp at the bottom showing 5/9/24 where these items are in my vehicle. I also have a second set of photos with the IAA time stamp at the bottom showing 5/15/24 where these items are no longer in the vehicle. I asked if there was a storage location or record of items that were removed from the vehicle, which was denied. Upon informing the representative that without some form of documentation showing where my possessions may be, and with the photo evidence I would have to assume that IAA is responsible for theft of my property and would be named as such in my police report. I was shortly after hung up on. Now I am waiting for my insurance and the police to handle it. Unbelievable that they operate in such manners.