Insurance Auto AuctionsReviews of iaai.com

If I could give this auction zero stars, I would. I do business with all the major auto auctions and this one by far is the worst. The customer service is lacking. Every time I call in to buyer’s services, I have to hold for an hour or more just to get a representative on the phone and my issue may or may not get resolved. In the office, the reps are slow, rude, and provide inconsistent information. I have stood in line at the St. Louis office several times and watched as no one was being serviced, but all the reps were sitting at their desk pretending to be busy. The fees are already higher than most, but in addition to the regular buyer/seller fees, there is a a plethora of additional fees. The high fees would be irrelevant if they actually provided help and good customer service. The “deals” are not really deals by the time you pay all of the additional fees you could’ve purchased a car without a salvage title. Once my account expires, I will not renew unless something changes. All of the employees need to undergo customer service training.

There website is not working again, I can't see registrations of the cars so cant do checks, I had to do this review its the only way they will listen,there is no other way, they are a terrible company and i cant trade yet again, where are trading standards

Been buying from IAA for a while and they screwed me this last time out of $4014.16 and say I didn't pay for vehicle. So no vehicle and no money... Won't do business again with them because they ripped me off... customer service sucks. I have all the proof i paid from bank and PayPal. Buyer number 648296

I bought a truck that was advertised to start and drive, but it did neither. I also paid $1300 for delivery through their delivery service. The driver told me the Idaho branch forklifted it onto the truck because it would not start, and then delivery to my house proceeded. An auto shop told me the engine was bad. When I contacted iaai.com and the branch, they said that I agreed to paragraphs 6 and 7, which says no guarantee on the condition. They misrepresented the vehicle and were not helpful in resolving the issue. I feel like I have been scammed.

Have been with IAA for 10yrs + and this is the year of disconnect! As of Feb 17th 2025 there is NO Customer Service phone connect at all! They have made my account "Inactive" for who knows why?? Seems like after the company was acquired by Richie Brothers, it went to hell in a hand basket. As a Licensed Business, I have been treated like a general public buyer!! I am OUT!.

Getting a live customer services is nearly impossible probably because they dont have enough agent cutting cost but speaks very bad about the industry due to the fraustrations

Paid my $200 but never got access, not even public acc3ss. Attempted to contact them 5 times. No return call. Just auto replies. Don't use this company. They are fraudulent.

I am absolutely convinced they have fake bidders internally. Too many times the reserve comes off and the bidder disappears and drops it on you. Why would they not bid again after they went all the way?