Insurance Auto AuctionsReviews of iaai.com

0 star ...... customer service the worst people

I'm very upset with the way these people do things they dont give u a chance to clean out ur vehicle instead they take all ur stuff trash included n put it all in a bag common sense would be to throw the trash away n put belongings in a bag for them some of my items are missing as well my prescription sunglasses being one of those things they have no right to go in and do that they need to let u clean out ur stuff ur self. All my change in car is gone as well

I won an auction yesterday for Stock # 27229572. I received confirmation stating that I was the high bidder and to submit payment. The money was wired. I subsequently received word from the auction company (iaai) that they had chosen not to sell the car after all. I, as a consumer do not have the option to "back out" of a contracted auction price, or "change my mind". I AM OBLIGATED, They are licensed and bonded to auction vehicles but they can "change their mind" after the fact ???? What is going on?! Never, never, never do business with this company.

worst auction in the US to deal with i bought few cars for overseas from this iaai i always pay with a wire transfer from my bank in the states to the iaai account i always include my buyer # for them to know where the money is coming from and it was working fine my last transfer of almost 8488$ to pay for a vehicle posted in their account on time before any late fees occurs but they lost the transfer . i called the iaai corporate many times and it takes over 25 minutes for them to answer your call i called them 5 times during the week to follow they asked for a proof of the transfer and after they found it they charged me between 800$ and 1000$ in late fees and storage even though they received this money on time they never waived it for me i asked to speak with supervisors they sayed they dont have manager in charge just voice message, and then when they have time , they're going to call you. ( lie) the employees lie i am with IAAI for so many years. And this new administration make it feel like you are in a Comunist country. They sayed " costumer are responsable for all fees" so we are responsable for that ashole who doesnt check the emails from Exporter costumers. Better to buy Brand New From CHINA. "New is New" dealing with IAAI is hell and waste of money and time

worst auction in the US to deal with i bought few cars for my client overseas from this iaai i always pay with a wire transfer from my bank in the states to the iaai account i always include my buyer # for them to know where the money is coming from and it was working fine my last transfer of almost 14000$ to pay for a vehicle posted in their account on time before any late fees occurs but they lost the transfer . i called the iaai corporate many times and it takes over 25 minutes for them to answer your call i called them 5 times during the week to follow they asked for a proof of the transfer and after they found it they charged me between 300$ and 400$ in late fees and storage even though they received this money on time they never waived it for me i asked to speak with supervisors they never answer or return my calls the employees lie , they asked me to call the branch to waive the fees and branch manager says she can't waive any fees before receiving an email from corporate dealing with IAAI is hell and waste of money and time

To anyone wanting to work with them, DON'T! The only reason I have had to deal with them is because they deal with the insurance company of a lady who smashed into my parked car. They're awful and have no sense of customer service. I have contacted them three tomes and have been on hold to get the "next available representative" for the course of 45 minutes for the first try 30 minutes for the second try and another 15 min for the third try. This is not the first day I have tried to reach out to them. The last time I was on hold for an hour! I have sent two emails asking what THEY NEED FROM ME to settle the claim. And alas they have not answered me in this time. They sent me the wrong documents the first time and it took me calling the insurance company to find out they had the wrong info (a week later) and then they took till the next week to send me the right forms. It has been since December 10th when my car got hit I already have a new car and I am still waiting to get my car settled. Mind you none of this was my fault so they just need the information to take care of it and then my car is taken care of. DON"T USE THEM IF YOU HAVE ANY CHOICE IN THE MATTER! Good luck to anyone who doesn't have any choice. -One ticked off human

they just changed there format again! this is to benefit iaa only! and there consignees!!! no longer able to determine if it is private party sale or insurance! do not buy from private party! molested or they found something you dont want to know! buy insurance only. but now you cannot tell whos who! this company already destroys the car after you purchase with there forklift! in addition they are hiding the complete vin number! hum what is the purpose of that! really!!! come on people get a clue!

The last update is very complicated, failed and inconvenient