Insurance Auto AuctionsReviews of iaai.com

worst customer service ever,they never call back or answer your emails. They stole our your sales tax fees even we have sales tax certificates on file. Also kept $1200 for transportation cost they never provided. Recently bought a car with announced 5000 actual mileage and then we found out that the car had 120000 miles 10 years ago. Only answer you get from customer service is ''we will call you back'' and that just never happens.

Just a few questions: -why IAAI is refusing buyers to test drive cars? Saying because of covid isn't an answer. -if it's because of covid why are they accepting cash and check as medium for payment? Just a food for thought. The guys will get rich overnight if they sell cars to people by telling them that test drive isn't allowed.

I bought a 2018 Toyota Highlander Platinum last week in Abilene, Texas. The pictures did not include all the damage; the windshield is cracked, suspension messed up and several other issues not addressed. The car supposedly was listed as “runs and drives” so my husband flew last Friday from Little Rock to Abilene to drive the car home. The car did not start and run and he had to fly back the same day; almost 1000 in airline tickets. He drove 7.5 hours yesterday to be there today when they opened. The car was advertised as a “platinum” and we bid a couple thousand more for this package. The car is a Limited which is fine but we certainly would have bid less if we had known! I purchased my last car from Co-Part and the car was exactly as described!!! I will never use these people again!!!! We paid the Little Rock site almost 25,000 two hours after we won the auction!!! We won the car for 23,700 and the rest was fees! Beware of false advertisement!!!!!

Worst auction in the country and horrible customer service. Stay away and don't buy or you will loose unnecessary money.

Lier & fraud, don't buy their cars, lost ~ 4000$, hide all damages on the car, send money them next day - but got +125$ fee for penalty. They don´t inspect car, they hide information about damage & a lot additional fee. Please don't repeat my mistakes.

Fee structure at Iaa is getting to the point of being ridiculous. Now they have a $10.00 premium vehicle fee for a 2012 Navigator. A total of 5 different fees on a $2,300 purchase. When is this going to stop! Buyer Fee $330.00 Service Fee $59.00 Internet Fee $89.00 Premium Vehicle Detail Fee $10.00 Transaction Tax $5.00 What's next a fee for bidding from out of state?

AVOID AVOID AVOID AVOID The worst auction in the entire country. They lie, lie lie lie, customer service is horrible. You have to wait in the phone for over 45 minutes to get someone on the phone and they won't help you nor even try. If you don't believe me try it 877 937-4243 their phone before you purchase anything. The same goes for their Jacksonville branch. THEY REALLY SUCK.

This place is burnt out, Spokane wa location. The lie and lie and lie, rip you off on stupid fees that are mind blowing. Damage vehicles with forklifts and lie thats how they came. They take false pictures and lie on the description. Their manager and customer service is terrible. The most rude and pathetic people I have ever spoke to. They used to be a good place to buy cars until the management changed. They need to fire everyone and start over. I never thought this place would become such a parasite infested bottom feeding crap hole.