Insurance Auto AuctionsReviews of iaai.com

Vehicles missing keys, damaged

The Raleigh North Carolina branch hides so many things from the public. They lie about their cars and very rude on the phone. The service they give is terrible.

DO NOT SIGN UP AND WASTE $200. I signed up and after 3 days they sent me an email stating that I could now bid on ANY PUBLIC AUCTION! Here's the SCAM... 99% of all their auctions are reserved for dealers, dismantlers, rebuilders, etc...Not for the PUBLIC! What a rip off!!! Seriously, SAVE YOUR HARD EARNED MONEY!

This company is the biggest waist of time and money ever. They have little to zero customer service. This company has underdelivered at every turn. This company undermined every single aspect of the transaction that they were contracted to accomplish. This Company will openly work against any customer that comes into contact with the company: I.A.A.

DO NOT TRUST !!! Even if you see a car has keys, catalytic converter or some parts in/on it in the description! They are not responsible for this all if you will not find them on the pick up after you buy it as it happened to me !!! They are telling you to check everything before bidding, but the auctions are only online!!! How can you trust them??? And you must spend 2 days to try to contact customer service to have some explanations...

IAAI Bunch of evil cooks raising fees, service prices all the time, anywhere they can After about 10 years here- really upsetting experience

I have exclusively purchased all my vehicles from IAA and have had no real issues but the amount of fees that are continuously being added on is getting out of hand. I mean why are you all charging for in branch payments, not only do you have daily limits on IPAY but your trying to charge people for coming into the branch. I'm not the only one that has complained as your CSR stated many are unhappy with this new charge. Its jut not good practice especially in todays economy.

IAAI is one big scam. After the purchase, the bike (number of auction 0-33423513) was dismantled, which meant that it lost its value at around 700$. I'd fu*k the owner who sold the bike and IAAI employee who is responsible for it.!