Travis M.
midlevel exec gaslit me over 120 bucks they owed me
when the theta engine on my 2018 Hyundai sante fe went Hyundai had to replace it because of a class action lawsuit. I was told I could be reimbursed for several costs. But filing it took me over 15 hours on the phone, hearing different answers from at least 3 different call centers, a request for arbitration from the BBB and then I received 2 harassing phone calls. The first was telling me they would end the arbitration 10 days before my allotted evidence-gathering time was complete. I gave him a hard NO on that. (they didn't ask, it was a statement, but they couldn't. A couple of days later I got another call from the same guy selling me a circular argument about some other costs I had claimed related to a labor issue. When I read him comprehensive text provided by an actual hyundai tech he said "I can't validate that I'm not an engineer" suggesting I go, at my own expense and buy a professional Hyundai service tech manual which I wouldn't be reimbursed for so I could show him. I was only asking for &120 on that point. the book is probably over &100. To put this in perspective I had some mid-level exec call me and gaslight me over 120 bucks. The dealership agreed I shouldn't have been charged. (the private dealership reimbursed me) this happened over almost 4 months. after all this work I got my 421 dollar reimbursement. I am no longer a loyal Hyundai Customer.