HYPERReviews of hypershop.com

Very bad communication from Hyper team with very little assurance and resolution when problems exist. I ordered a charger from Indiegogo on January and still yet to receive my order at the time of writing. The Hyper team and Joseph Inocencio are not very accommodating with shipping updates and solutions to the shipping problem after a long period of delayed production and shipment (4-5 months). Their solution to the problem was always "we will ship the product in a few weeks" or "if the perk does not arrive after 8 weeks, please contact us." For the record, my order has been almost 8 weeks on the shipment.

I purchased a USB-C Charger months ago, it was finally shipped during lock down and there was no way to contact the courier and hyper refused to assist. Apparently once in transit there is nothing they can do! So I Waited and the courier never showed even though I had someone attend the office for the day to receive. Then the uncontactable courier message to say they would not make it! Then I get a message that they where returning the package to send! I’ve emailed hyper many times and not once have they offered to assist. Terrible customer service very disappointed...

Appalling ethics and faulty products It is over 3 months since I returned a faulty USB-C dock to the company and I have not been sent a replacement. I have sent between 15-30 messages to their "support" team who have been incredibly unhelpful and are essentially lying to they customers. The last 3 messages I have sent have simply been ignored. I have paid $50 for a broken product, paid to send it back to them and have to hound them for months to get a reply. They refused to issue a refund and seem unwilling to send a replacement. Their website likes to claim that they are the "most crowdfunded" devices, but I recommend that you look at the comments on their Kickstarter campaigns. Literally hundreds of unhappy customers who have been screwed over by this fake company. Don't believe the hype about their products. They don't work as stated and you'll be left out of pocket as they ignore customers who have issues. Avoid this company!