HYPER GOGOReviews of hypergogo.com

arrived damaged bent

Our experience this product has been endlessly frustrating unfortunately. We live in Manitoba, Canada and so we only get to use the motorcycle in summers. My daughter got it for Christmas in 2024 and we first used it in May 2025. After about 1 week, it seemed to stop charging. The light would stay steady green. I ordered a new charger and paid $80 CAD in shipping. This did not fix it and actually when I plugged it in, the charging port would spark. I then contacted Hypergogo about this. They sent me a new motherboard on warranty but I still had to pay shipping. They also couldn't ship to my house so I shipped it to my brothers who lives 5 hours away. They said they would email me videos on how to replace. They never did (well I got the email 6 months later actually) and so we figured it out on our own. This worked. But unfortunately the motherboard was a different size than the original one and so it causes some jostling inside the housing and a wire came loose. We were able to fix the wire with a connector but then again, it didn't charge. We replaced the charging port with a spare that came with the motherboard. Finally it worked and my daughter enjoyed it the rest of summer. Come spring 2026 and the dang thing will not charge again. Same issue as the first time. The bike turns on but the charger stays a steady green, doesn't turn red to indicate charging so eventually the battery ran out of juice. I contacted them again and we tried a new charging port, paid shipping again and this did not fix the problem. I am at a bit of a loss at this point and with the amount of money spent vs the amount of time it has worked....not worth it. The only reason I gave 2 stars was because the Hypergogo team has tried to be helpful, though the delay in videos to help fix it was odd. I don't know if this product is of very good quality and so far as just provided me with a very sad 4 (now 5) year old girl and a headache for me. Update: I sent an email to Shirley as suggested below a week ago and have heard nothing back from her. Update 2: I tried emailing Shirley again about 1.5 weeks ago now (over 2 .5 weeks now since original email) and no response yet again. Feels like they responded to my review just to make it look like they are helpful. I would remove a star at this point but it won't let me. Down to 1 star in my mind. When it worked it was a nice product but its a pricey purchase to chance getting a faulty product and no customer support for it. I read other reviews who also claimed support was poor but took a chance for our motorcycle loving girl. Would not buy again.

We loved the motorcycle and had so much fun with it. After only 5 months, and the motorcycle being stored indoors, it stopped working. I reached out to Hyper Gogo via email several times and never received a response. I was happy to purchase additional parts, if needed.

Used the Hypergogo Cruiser 12 once. Kept it in garage and the next time it would not run. Contacted support and all they could do was blame me for how I did not charge it correctly. Purchased another battery for $90.00 and it came with no instructions. Come to find out you have to remove the engine from the frame and then remove approx. 14 screws to split the engine in half to replace the battery (Hyper Go Go could have made an easy access battery compartment but did not). Bike still did not work so was back on customer support and they said I needed to purchase the control panel. Had to remove the engine again to install. Meanwhile lost the charger (my fault) and you cannot use just any charger so had to buy a new one from Hyper Go Go. Overall, not happy with the money spent and the quality of the product. And something to keep in mind, I thought I was doing business with a company in the United States (California) however, my credit card alerted me to the charge as an “international charge”. So, your money is not being spent in the US.

I ordered the bike & training wheels and they never delivered the training wheels. Hypergogo said “says they were delivered” and that’s about it. I ordered another set last week and they aren’t shipped yet. Bike is nice, company is garbage for not reimbursing me for that first set. If I ever get these training wheels, it’ll be my last time from these guys. If I don’t… BBB here I come.

Within 6 months the battery would not charge and I've tried to get ahold of the company to resolve this but never got any feedback. I have a very disappointed 7 year old that misses her motorcycle.