HYPER GOGOInspiring young dreams, fueled by HYPER GOGO!
HYPER GOGO (hypergogo.com) has 178 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 14 reviews with 1 star · Clear filters
Gail
Item was never received and I've emailed the company multiple times and multiple times not heard back from the company!
Response from HYPER GOGODec 5, 2025
Hi there, We're really sorry for the trouble with your delivery — it was a carrier issue, and we’re glad the package was eventually located. Our support team has also connected with you regarding the assembly questions and is happy to help with anything else you may need. — HYPER GOGO
Bailey
Company completely failed at shipping in a timely manner. Took almost a month for delivery. Customer service is a joke. They gaslight customers about their shipping saying FedEx had the package like people don’t know what “label created” means versus an actual scan confirming the company has the package. The company blamed FedEx when really they just failed to have packages picked up for weeks- this was confirmed with FedEx by multiple customers. I don’t think they would have done anything to get my package out had I not stayed on them and gotten loud on social media. Lousy, lousy, lousy.
Response from HYPER GOGODec 5, 2025
Hi there, We’re truly sorry for the delays you experienced. December was an extremely high-volume shipping period, and carriers were heavily backed up, causing longer-than-usual transit times. We understand how frustrating this must have been and appreciate your patience through it. If you need anything else, our team is here to help. — HYPER GOGO
mary T.
Order a go kart on Black Friday, a month ago and tracking still says waiting for fedex to pick up. Company is a scam. They wont take phone calls only text. order Hyper GOGO order HG8668
Response from HYPER GOGODec 5, 2025
Hi there, We’re sorry for the delays you experienced — it was both our peak season for support messages and the carrier’s peak shipping period. We’re glad to hear your order has now been delivered, and our team is always here to help with anything else you may need. — HYPER GOGO
Sarah T.
So ein Müll Laden, grottenschlechter Kundenservice! Brauchen ewig um auf eine Mail zu Antworten, lesen sich die Mails dann nicht richtig durch. Kostet ein Haufen Geld (das natürlich gleich abgezogen wird) dann ist das Bike nur hinten und vorne in 2 Styropor Platten eigepackt, ein Reifen hat gefehlt, Auspuff kaputt. Sollte ein Geburtstagsgeschenk werden hat natürlich nicht geklappt weil sie weder antworten noch ein Neues wie abgemacht geschickt haben. Morgen hätten sie eines Losgeschickt - bis Weihnachten geht sich das logischerweise nicht mehr aus. Mit Paypal geschrieben, mit Anwalt gedroht und nach gefühlt 100 Mails ohne Antwort - dann erst Geld zurück überwiesen bekommen. Hätte ich mich auf diese Firma verlassen hätte ich weder ein Geburtstagsgeschenk gehabt noch ein Weihnachtsgeschenk. Ekelhaft so ein Verhalten gegenüber einen Kunden der bezahlt hat und alles gemacht hat was gefordert wurde! KEINE Empfehlung - würde nicht nochmals was bei denen kaufen Ps: Schriftverkehr wenn man das so nennen kann bzw. die Rücksendung startete alles am 1.Dezember Das sagt schon alles aus
Response from HYPER GOGODec 5, 2025
Hi there, We’re very sorry for the inconvenience you experienced. During the peak season, both our support channels and the carrier network faced unusually high volume, which caused delays in responses and shipping. Our team has since been in touch with you, we appreciate your patience during a very busy season and are always here to help if you have any additional questions. — HYPER GOGO
Kenneth J.
I ordered on the 29th and a label was created on the 30th and the package hasn't been picked up still hypergogo said there wasn't room on the FedEx truck but FedEx says they haven't requested it to be picked up so I'm out money and my child most likely won't have there gift on Christmas morning
Response from HYPER GOGODec 5, 2025
Hi there, We’re really sorry for the delay — it happened during the peak shipping period when carriers were over capacity, which slowed down pickups. We’re glad to hear your order has since been delivered, and if you need anything else, our team is here to help. — HYPER GOGO
Chris A.
They will not respond to my emails about a return and you only have 15 days to do a retuen and that day is almost here.
Response from HYPER GOGONov 8, 2024
We're sorry to hear that you're not satisfied with the product and wish to return it. We've actively responded to your request, so please check your email and reply at your earliest convenience. Our customer service team has been waiting for your response. Thank you for your support and understanding.