I ordered an IPhone 16 pro phone case from here on 15/09/24 which was supposed to be a birthday gift however till this date I still haven’t received the case nor have I been given any updates on my order. I attempted to get in touch with Hypedeffect on 2 separate occasions but they still failed to respond. I received a notification from Royal Mail on 20/09/24 stating that Sender has dispatched the item but till date Royal Mail still didn’t receive my order. The birthday surprise has been ruined and this purchase has just been a scam!
Response from flixstreamOct 17, 2024
your item is on the way, you'll receive it within 7-12 days.
BH
Bhavya
Didn’t receive order
Didn’t receive order
Response from flixstreamOct 17, 2024
your item is on the way, you'll receive it within 7-12 days.
OO
Ochoa O.
I'm not happy with the company I I'm…
I'm not happy with the company I I'm very disappointed I just wasted money for the nothing
Response from flixstreamOct 17, 2024
email us so you'll get refunded
NR
Nazhat R.
Poor quality
Poor quality, already got tored.
Response from flixstreamOct 17, 2024
email us so you'll get refunded
JM
Jack M.
I ordered the Louis Vuitton checkered…
I ordered the Louis Vuitton checkered iPhone case. Once my package finally arrived, I unboxed my case and noticed that all of the adhesive was coming undone on all of the sides of the phone case. I’m very disappointed
RE
Reggie
Horrible Customer service Experience
I purchased a Samsung Galaxy S22 Ultra phone case from this company on July 11, 2024. I received the order on July 25, 2024, but encountered an issue as the phone cover did not have back-camera holes. Consequently, I emailed them the next day requesting a return address for a refund. They responded, offering two options for the return. The first option was to provide a return address and issue a refund upon receiving the item. The second option was to provide a free folio cover with a back camera hole that fits my Samsung S22 Ultra. This cover would be free of charge, and I could keep it without needing to return the original item. I opted for the second option. After not hearing back from them or receiving anything in the mail for 3 weeks, I reached out to them on August 15 and 16, 2024, asking for a return address for a refund as I no longer needed the replacement phone cover. They replied on August 16, 2024, apologizing for the delay and stating they would send the replacement cover ASAP. However, the replacement cover never arrived. I sent them another email on August 29, 2024, after another 2 weeks, requesting the return address for a refund, and I have not received a response. It has been almost a month now with no response. This business is unethical, and I advise against purchasing from them.
Response from flixstreamOct 17, 2024
we're truly sorry for the inconvenience, the staff made an error and didn't ship your replacement, if you can email us again, we'll make sure it get shipped
SH
Shawna H.
Joke of a company - Awful customer service
Ordered a LV Apple Watch band, broke after less than a week, reached out for a replacement- was told it would be mailed right out….. over 30 days now, no band, and all my emails are being completely ignored. This companies lack of customer service is disgusting. Don’t buy from them.
** update-I sent them an email and they responded back that my product would be sent out and I would receive tracking in 48 hours…..that was on 10/17/24….. I’ve gotten nothing from them and they are ignoring all my emails again….. this company is a joke!
Response from flixstreamOct 17, 2024
we've had an issue on our mailing provider, therefor we haven't received your emails.
TD
thierno D.
I did not like the item and I want to…
I did not like the item and I want to return it but not any option return on the application and the email