Christy
VERY DISAPPOINTED BUYER BEWARE!
I ordered two bottles and two drinking lids. It took over a month to receive my order. I have never received the lids and both bottles leak. I am unable to use the bottles as they leak as soon as I add water. I sent videos to the company to show them how bad they leak. The company has said that I can return them at my expense or they will give me 20% of my purchase price back and I can donate or gift the defective bottles. They say the 20% they are offering me is about what I will have left after sending them back. I paid $152.77...so it will cost me over $100 to return defective items and I still was never refunded for the lids I never received. Buyer Beware, there has to be a better company out there to do business with.
Response from HydrohbottleMar 19, 2025
We’re really sorry to hear about this experience—it’s absolutely not the kind of service we want anyone to go through. We completely understand how frustrating it must be to receive defective bottles and missing items after waiting so long. Please send us an email with the subject line TrustHydroh order # ____, so we can review your case and work toward a fair resolution. We truly appreciate your patience and feedback, as it helps us improve and make things right. We promise to stand with you until everything is resolved. 🙏🏼