Patrick
This is probably the worst customer…
This is probably the worst customer service I have ever received from a company. We purchased 4 of the Hydrhbottles before Christmas. Two for us and two for gifts. Within a couple weeks one of the charging cords quit working. We contacted the company and they required a video to show that it would not work. Our Id number for the claim is Request #55269 and #51197: we provided the video and then were given the run around for weeks. The customer service was so bad I am beginning to question whether the bottles actually work. It does taste different but that could be from many things. After many weeks of patience and goodwill on my part I decided to let people know it might be better to try another company as it has been such an issue for a cord I can't imagine it could be any better for a bottle and they will not stand behind their product.
Response from HydrohbottleApr 17, 2025
We’re truly sorry for your experience — that’s not the level of service we aim to provide, and we deeply regret the frustration you’ve been through. You went above and beyond to cooperate, and your patience deserved better. Thank you for sharing your claim numbers. We’re escalating this immediately. Please send us an email with the subject line: TrustHydroh order # ____, so that we can offer assistance swiftly. We acknowledge your dissatisfaction and understand how disappointing this must have been for you, which is why we would like to make it right by doing whatever it takes. 🙏🏼



