Marilyn G.
Terrible customer service
I ordered two hydroh bottles and when I received them one was broken. I simply want it replaced but I can’t get any answers on how to return it for replacement. I have sent several emails but they have not responded back to me. I think they are trying to let the return time expire.
Response from HydrohbottleMay 8, 2025
We’re truly sorry for your experience — that’s not the level of service we aim to provide, and we deeply regret the frustration you’ve been through. You went above and beyond to cooperate, and your patience deserved better. We’re escalating this immediately. Please send us an email with the subject line: TrustHydroh order # ____, so that we can offer assistance swiftly. We acknowledge your dissatisfaction and understand how disappointing this must have been for you, which is why we would like to make it right by doing whatever it takes. 🙏🏼



