HydrohbottleReviews of hydrohbottle.com

The ordering process was a bit confusing.In mid-Nov 2025 I added items after placing an order and each time I was offered a 30-day supply of hydrogen tablets which would then be sent as 90-day supply as a subscription. . I thought only 1 would be sent as part of the total order. Instead (4) 30-tablet packages showed up. I immediately tried to log in to manage the subscription as there was no way we would need that many hydrogen tablets. I was not able to log in with my email address or my husband's...I then sent an email to customer service requesting immediate cancelation of any and all subscriptions of the hydrogen tablets as we couldn't log in to the site to manage. I received a response back that everything was canceled. No one ever addressed why neither of our emails worked on their site. On Dec 5th, after checking my PayPal and my husband's, we had been charged a total of 3x $108+ for 9-day supply of hydrogen tablets. I once again contacted Hydroh and got loads of apologies and that it was fixed and they had messed up. I would be refunded after sending the product back. I would have to pay for the return shipping as their practices have no provisions that allow for them to pay for return shipping. How is that even possible. If you are a business that deals primarily by shipping products, you have to be prepared to pay for returns when you mess up. I am going to dispute the transactions on PayPal as I am not willing to spend $80 on return shipping for products that should have never been sent to me. I purposely ordered from Hydroh directly instead of buying through a 3d party seller because I did my research reading Trust Pilot and other independent reviews. I am very disappointed. Lo and behold, I just checked email for dates and wouldn't you know it Hydroh sent 3 more orders out. So much for customer service and assurances of having fixed the issue. Yes, I once again emailed customer service. I found a phone number but it just tells you to email. Note to self: if a merchant/business/seller doesn't want to talk to me, I don't want to do business with them.

UPDATE- did a charge back through the bank they tried to fight this but lost and still 6 months on have received no response from this company at all. Terrible company AVOID!!! Purchased a hydro water bottle as a Christmas present for a family member the bottle was cracked so is unusable. Emailed 3 times and tried to call the number on the website numerous times but no response is been given to make a return of the faulty product received.

Absolutely awful! Do not order from this company! It’s nothing but a scam. Customer service is a joke. I made an order almost a month ago and had spent £100+ on a water bottle with accessories for my fathers birthday and it still hasn’t showed up. Make sure to read all the reviews on here because they have put the one stars way down the bottom of the pile so that all you can see is the good. And I have noticed their response to everyone who has complained to them is almost identical!

Bought 3 bottles, last one came in prior to holiday, no washer ring , contacted service via email, followed req User to send video , no follow- up to date to rectify .. hope you don’t have an issues customer service is not a priority! Should have taken care of this immediately for a customer that bought 3 bottles..

This bottle was a total scam. It does absolutely nothing and the miracle benefits never happen.

It’s nearly a month now since I placed my order and it hasn’t arrived yet. Very disappointed!

Been trying to receive my bottle over a month. Back and forehead messages. Never a phone response. Will be contacting BBB. Suffer from lots of pain thought i would try this product. Been a nightmare.

Mine has shipped for delivery. So far, so good.