HydroBuilder.comReviews of hydrobuilder.com

I ordered 3 items from this company with 2 day shipping. A week later I received one item. This was very frustrating. I emailed support and thankfully they refunded me. But I will never order from them again. They were supposed to be local and the package came from PA. Be warned.

I was subject to a 20% restocking fee for an unopened box. But their website does not clearly state this fee applies for unopened returned products. Specifically it states: “Unopened items shipped from Hydrobuilder.com can be returned within 30 days of receipt of shipment in most cases (Clearance Items, Special Order Items, Deep Water Culture Systems, Nutrients, Fertilizers, Cones, Cone Filling Machines, Trimming Machines, Grow Tents, Hoop Houses and Harvest Tools do not qualify). Some products have different policies or requirements associated with them. We will issue your refund, less shipping and/or restocking fees (where required) once the product is returned to the warehouse and inspected.” Nowhere is it stated on a particular product if restocking fees apply to a returned unopened box. However, the website clearly states the restock fee applies to opened boxes “Some opened products may be eligible for return within 30 days of purchase at Hydrobuilder.com’s discretion. If approved, a 20% restocking fee will be applied.” And they were inept at calculating the net refund after the restock fee because they initially indicated the sales tax would be refunded on the purchase price minus the 20% fee (which would be 20% less than the tax I paid). FYI - I paid for the return shipping cost, which isn’t unreasonable.