Hyatus StaysReviews of hyatus.com

Stayed in Hyatus New Haven and it was great. Luxury apartment, great gym, great working spaces and a perfect fit for a family of five!

Amazing! Amazing communication with host and everything you need is provided in the room. Also the parking garage is really nice!

Everything was above and beyond expectations. It was well appreciated that they provided small things like laundry detergent, trash bags etc. The roku tv was easy to use and the hot tub was warmed up and fully functional, ready for a dip as soon as we checked in. They notified us when it was available for early check in which was also a nice touch!

I stayed here for approximately 2 months and the experience overall has been great. I have tried other corporate housing providers in Boston (and Airbnbs) and Hyatus is without a doubt the best option. They are very responsive whenever I have an issue (responding within minutes!) and the buildings they work with are great and have useful amenities. Of course sometimes we did have minor issues with the building but Hyatus always made sure to communicate with the building and fix the issue. I liked my experience so much I plan on only using Hyatus whenever I’m in the North East.

I do not recommend renting from Hyatus. The apartment I rented at their Everett, MA location is in a new building, and has a beautiful lobby. Unfortunately, the construction is shoddy and there are a lot of problems - the water flow is very low, the heater is crazy loud. Electricity and internet went out several times. The people in the apartment above are up all night (and you will be too). The neighborhood is described as "up and coming" but it hasn't come up just yet, do not recommend for solo female travelers. The management company, Hyatus, seems sketchy. I had reserved the apartment and paid in full an entire month. Hyatus immediately took the money from my bank. Then they claimed they "couldn't find my reservation so couldn't give me the apartment and they'd refund the money when they found it." I told them to return my money, or give me the apartment or I'd call the police. After that, they "found" my money and gave me the apartment. I found similar complaints online with other properties they manage. Either it's a scam, or they are the most incompetent people on earth. I think the former. Then they told me if I wanted to renew, it would be at a 42% increase from my first month. Hard pass.

Just spend Halloween in Boston and decided to stay in an apartment at Hyatus Living Everett. As we arrived (late), we discovered that the third bed was not prepared and the sheets were dirty. We had to clean then at 10pm to sleep ! (We had a refund for cleaning). The apartment is for 5 but when booked we specified 6 and they said no problem. Only 4 chairs available so we had to take it in turns to sit down so all the meals were taken outside. The pans were dirty, the rubbish was not far from our apartment and out of order. Not a great stay at all and we had a 100 dollars refund for the inconvenience 😅 NEVER AGAIN

Our stay with Hyatus Stays (Philadelphia property) was one of the most distressing travel experiences we’ve ever had. During our visit, someone entered our apartment without permission while we were away. We later learned from Hyatus staff that the employee involved was terminated, confirming the seriousness of what happened. After that incident, we no longer felt safe — we had to carry our passports, electronics, and valuables everywhere for the rest of the trip. Our seven-year-old daughter was terrified to shower or change clothes, fearing hidden cameras or another intrusion. We were also told we would receive a partial refund, later confirmed by multiple Hyatus representatives, but the payment was never issued despite months of follow-ups, emails, and calls. To date, no manager or legal representative has taken accountability. Hyatus advertises itself as a “luxury apartment” experience, but what we encountered was a complete lack of safety, transparency, and customer care. I strongly urge travelers to avoid this company until they address their safety protocols, guest privacy, and refund policies.

Not a good experience. First of all, it’s in Northern Liberties not Old City. Second, you can’t use the gym or the pool. Next and most importantly , they sent me an invoice, took my $3700, then said they were actually booked and denied having my money and told me to talk to my bank. After speaking with my bank, it’s confirmed hyatus has my money. So disgusting and dishonest. Don’t stay here.