My experience at Hyatt Place Chicago River North was exceptional! I was in town for the SHRM conference, and from valet service to my room and overall stay, everything was outstanding. Special shout out to Hamza and Freddie in valet—they're incredibly efficient and know exactly what they're doing. Cho and Javy at the front desk were also very helpful and attentive to our needs. I give the entire team 10 stars! I will definitely stay here again next time I'm in Chi-Town! - Ken Green
CE
Carol Emily T.
Shoddy housekeeping and customer service
1. Out of my 6 night stay at the Hyatt Place, North Point Mall, Alpharetta, Georgia, in November 2022, my room was serviced only twice. Despite three complaints to the front desk, nothing changed.
2. I had no change of towels apart from two small hand towels.
3. On my last day, I asked to see the manager to make a formal complaint. I met with Mr. Ahmed Yanes, who introduced himself to me as the Operations Manager. Mr. Yanes was very sympathetic, apologetic and offered me a refund for the four nights I had no housekeeping. In fact, he was at his computer and reassured me that he was processing my refund as we spoke but I received nothing.
4. My reservation was made through EBookers so I contacted them to reiterate my complaint but they just kept me running round in circles. In fact, all they kept emailing me was: “You have contacted us about your stay on 21 Nov 2022. The hotel has advised they will only honor the original cancellation policy and have declined your refund request.
We know this is disappointing. We always try to advocate for flexibility for our travelers, but properties often have strict rules and restrictions around their bookings.” I received the same email from Expedia and Travelocity although my booking was made through EBookers!
5. I eventually escalated my complaint to the CEO of Hyatt, Mark Hoplamazian, he passed it to the General Manager of the hotel, Ms. Keyanna Grey.
Ms. Grey wrote to me offering her profuse apologies for the delay in my refund and said that she would process it but it would come from Expedia, and not EBookers. It appears that EBookers, Travelocity and Expedia are the same group.
6. Of course, no refund was ever processed and despite two polite reminders to Ms. Grey and an update to the CEO of the Hyatt group, Mr. Mark Hoplamazian, I have heard nothing since.
7. The hotel’s policy states that it prides itself on a robust cleaning regime and that the laundry is washed at high temperature. They fell very short at all levels of housekeeping in our room. No cleaning in the bathroom & toilet, no rubbish was emptied, our bed was unmade and we had no clean towels apart from 2 fresh hand towels on our last day. These were all services that I paid for.
8. My contract was with ebookers and I took it in good faith that the hotel they advertised was of a
good standard.
So very disappointed that EBookers and the Hyatt group would treat it’s customers in such a shoddy way.
NE
Nina E.
Absolutely do not use
Absolutely do not use. I scheduled a sleep for one night park for seven nights months in advance on parksleepfly.com. I printed out the confirmation email and saved it. When we arrived at the hotel, they had no reservation scheduled for us, as well another couple who also used parksleepfly.com. I contacted parksleepfly, where they told us that they make every effort to reserve the hotel, confirming with them days in advance and emailing them multiple times. The hotel was completely booked with no rooms available, as well as many other hotels in the immediate area. It is NOT worth it to use this hotel. We talked with the manager at the desk, who gave us the customer service number for the website we used (the hours weren’t open at that time). I asked him how this helped us NOW and he told us he didn’t know what to do. They then saved THE MOST EXPENSIVE ROOM at a Hilton nearby which WE HAD TO PAY FOR. We were almost resorted to sleeping in our car because we put our trust in this hotel, and we almost missed our flight due to not being able to park at the hotel. If you want to be scammed, by all means use this place. Otherwise, stay far away from Hyatt Place.
CS
Claus S.
Hyatt place midtown South NYC
Hyatt place midtown South NYC
Lækkert hotel med god placering, metro ligger 200 meter fra hotel nænt og billigt fra lufthavnen JFK med airtrain 8 $ derefter med metroen 7 dages kort 36 $ hotellet har en tagterrasse på 26 etage med udsigt lige til naboen som er Empire buildin vi købte mad med hjem og spiste om aften med den flotteste udsigt morgenmad er super fin også værelserne var fantastisk gode med plads og fin toilet og bad personale var søde og hjælpsomme på afrejsedag gratis opbevaring af kuffert eneste minus var internet som var meget dårligt ellers men da vi havde mobil abonoment med free roming brugte vi blot dette, samlet set et rigtig godt hotel, som vi varmt kan anbefale. Lille tip er englesk/irsk bar lige over for hotel lækker mad men husk New York er dyrt, og i vil hurtigt finde ud af at en øl koster i gennemsnit 10 $ en burger på resturant koster ca. 22 $ så en simpel aftensmad på en simpel resturant koster ca. 45 $ på alle priser ligger de moms på samt ca. 18 % drikkepenge så prisen bliver aldrig den du ser på prisskiltet, skal i spise godt og fornuftig da tag metroen til littel Italy her spiser i italiensk pasta - pizza - eller lasagne og et glas vin til for 2 personer 100 $ alt incl. i danske 750.- som sagt der er mega dyrt men spændende by.
Claus
RW
Roger W.
Very disappointed
We've been here since Saturday the 5th and today will be 5 days without anyone cleaning the room or emptying the trash. I've asked to have the room cleaned and nothing is done. We asked this morning again on our way out. When we returned after 5pm the room still wasn't done. When we arrived Saturday there were only 2 bath towels, not a single hand towel or wash cloth. Very dissatisfied with the service.
M
M
RIP OFF!! Extremely POOR management
Hyatt Place Downtown\loop located at 28 N Franklin Chicago, IL. 60606 312-955-0950. The staff at this location was EXTREMELY rude & UNHELPFUL. This is a SELF-service hotel. First they will only clean your room every 4 days (I see Covid is NOT a factor). Second if you need additional towels the staff ask you to come to front desk (COVID NO social distancing), but of course GREED rules the world. Please do NOT waste your time nor money at this location. Still waiting on return calls from the GM & Hyatt corporate office (4 days AFTER my stay).
