K M.
Beware! Quality/Customer Service Issues
Hux was recommended to me by a friend who had a good experience with a one time cleaning. The website is super easy to navigate and made scheduling a breeze. Unfortunately, like other reviewers, the quality of the cleaner I received was subpar. I paid extra to have my oven cleaned and it did not happen. The cleaner also used a steam cleaner on my wood floors and caused damage. Unfortunately, when I reported this to the company they refused to accept my damage claim citing that I did not let them know within their 48 hour timeframe. A couple things about this. This 48 hour timeframe is not explicitly stated. You have to search for it. Also, I contacted them after 48 hours about my oven not being cleaned and they refunded me for that. Why would a company choose to bend the rules for one thing but not the other? Because this company is not client centered and doesn't want to pay for their mistake. This is shown by the quality of the cleaners they promote and the fact that they would rather avoid a damage claim than to address what happened. The cleaner was way more apologetic about what happened than the actual company. Also, note, there is no actual phone number to contact them, only email. Again, the fact that you have to wait for a response via email is problematic. What makes all this even more despicable is that I just had a baby. I booked the service as a first time customer from the hospital and trusted that the work would be quality and that my house would be in great hands. This was not the case. I came home with a newborn baby and because my time and attention was there I am being penalized for damage made by the cleaner. This company made a choice to turn its head to this situation. To ignore my life circumstance and the negligence of your service provider. This is a terrible way to treat your client's especially when you know it happened. No one should have to hire a cleaner from the hospital, come home with a new baby and then find out a service was not provided and furthermore there is permanent damage done to their home. Shame on you.