HUXReviews of hux.com

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Absolutely disgusted with the customer service from Huxbaby. After spending well over $5,000 with this brand over the years, plus countless purchases from warehouse sales, I made ONE simple ordering mistake and was shown absolutely no loyalty or understanding. Instead of helping a long-term customer, I was told to pay to return the item, pay shipping again for a replacement, and risk the correct size selling out before my return was even processed. So I’m expected to wear the cost for every step of the process. I fully admitted the mistake was mine, but the complete lack of goodwill or customer care has been shocking. It’s incredibly disappointing to see that years of loyalty apparently count for nothing. If you’re ordering from Huxbaby, be aware that if you make a simple mistake, don’t expect any flexibility or assistance. Especially if you’re a busy mum juggling a million things. This will be my last purchase from Huxbaby, and I certainly won’t be recommending them to friends or family.

Cleaner showed up at my door unexpectedly, and was turned away because we did not request service. Hux charged me $218 (which is high for a 2 bedroom house), and refused to honor their terms of providing a refund for service not provided. I have contacted them 3-4 times by email, requesting resolution. They said they would resolve...........never happened. Also, THEY HAVE NO PHONE NUMBER YOU CAN CALL FOR PROBLEM RESOLUTION. If they resolve, I will repost resolution. Beware. UPDATE, after multiple attempts to resolve, HUX has finally agreed to honor their terms of a partial refund.

We scheduled to have a cleaner come and clean with the expectation of a fee of 113. All of our needs were within the expectations but the cleaner decided to add 2 more hours to the service. The company changed our flat rate to am hourly rate and imcrease the charge without contacting us or asking us permission to proceed with the change. They do not have a support phone number to directly speak with them either.

ALL the providers who were confirmed to come to our home - at 4 so far - have CANCALLED either a day before the service date or just at the time they were supposed to arrive, The very last one - Artinique - has not even notify us nor did the company. The company- HUX -- has issued an apology and a future credit, however it's not what we needed. The fact that there is NO way to even put comment under the name of the provider to let others know how bad they are, because once they initiate the cancelation - we the customers can not make the comment. HUX blocks it to cover up their BAD providers. It's another bad sign of this company. If I could - I would rate them a minus 1.

The GOOD (G): (1G) The website is easy to use. (2G) the cleaner showed up early, (3G) the cleaner sent pics as requested. THE BAD (B): (1B) The cleaner did not communicate when she should have and that caused big issues that could have easily been avoided with a simple conversation via phone or via text, (2B) $55/hour for an individual cleaner is outrageous, (3B) especially for the work performed, which the realtor mentioned was subpar. STEER CLEAR of "Light Cleaning": They don't really do anything. Maybe this particular cleaner would have cleaned better if someone had been there?

Hux.com used to specialize in housecleaning services. They were the Uber of housecleaning, but have now spread themselves thin by taking on handyman services and other fields. I had a regular housekeeper for some time in 2016-17, but then did not need their services for a few years. Before moving this month, I decided to hire a housekeeper to prepare my new home for move in. I went to Hux.com because service with my previous provider was excellent, and the Hux website is convenient and easy to use. Unfortunately, Hux.com is not what it used to be though. I booked a provider, explained that service would need to be complete by a certain time because movers would arrive to unload the truck with my possessions. I assumed everything was ok because I received no communication from Hux or the provider. Just a text saying that she would be late and a text when she arrived. Upon arriving at the property, I discovered the provider was not finished cleaning. No problem. I asked her to move her car so the movers could pull the truck in. She refused. Then she became irrate and said she could not continue to clean if other contractors were present. I asked her to stay and finish the job. She refused and mouthed off on her way out. She then sat in my driveway for ten minutes while the movers stared her down, waiting to back the truck in. She eventually peeled out in her car, nearly taking mailboxes and light posts with her. I thought she was going to crash into one of the houses. She may or may not have been high on an illicit substance. That morning (a Saturday) I reported the incident to Hux and requested that the provider be blocked from accessing my personal information. She had my door code. I also asked for a refund. The cleaning was only about 30% finished when the provider lost her cool and left. Hux took three days - despite my insistence that the provider posed a safety concern (I believe she may return uninvited due to her erratic behavior) - to get back with me. They sided with the crazy housekeeper who didn't even clean my home over me, a loyal customer. Hux was patronizing in their communication and offered little in the way of compensation for the inconvenience. I posted a review of the provider to warn others of her behavior, but Hux took the review down. The company is less than ethical, I would look elsewhere to hire a housekeeper or handyman so you don't end up in the situation I am - paying for a service you never received, and added stress on the day of your move.

I have had good experiences- but reliability is a mag or issue. On 3 occasions I have had last minute cancelations. I do a lot of work to prepare ahead of time, pay to board my dogs, and am often in planning to entertain that evening so I’m counting on them showing up. I e never had this problem with any other service provider I have used. Then to offer me 10.00 off! Ridiculous!