NoHarding
Good value, will user again. Some improvements can be done.
I reached out to Husmus when Openrent failed a tenant i was keen on. I had seen their advert on ITV some months back so I thought I'd try them out. First I spoke to their chatbot about my problem with openrent. The person on the end (Janet) was very helpful. Ultimately I knew this tenant had some issues in the past but it sounded like Husmus would give them a fair assessment. I bought their multiple assessment that gives you up to 3 passed tenants. Let me just say this, i can't believe that I was only paying on success. So if this tenant failed on Husmus too I could still get more references for the same £50. What great value. Anyway buying the assessment was easy. Both the tenant and their guarantor were referenced. And the assessment report, although shorter than I'm used to, had the information I needed. I reached out on the chatbot again for more explanations because some of the metrics they presented weren't familiar. I wish they had provided the guidance upfront because it ultimately made sense. I decided to buy their rent guarantee insurance too. Anyway all that was 3 months ago. So far so good with the tenant. Ultimately it was a good experience and I'd use them again. Even though it seems they are 100% online and I guess they are, they are always available via the chat.