hurela.com100% human hair bundles, closures, frontals, and wigs vendor
hurela.com (hurela.com) has 63 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
Showing 14 reviews with 1 star · Clear filters
ZR
Worst Customer service!!! Please DO NOT TRUST THE WEBSITE! they are scammers!!!
Response from hurela.comOct 11, 2022
hi,dear may i know whta is the problems u met u can contact us our people will check and help u to solve it asap [email protected]
Jessica T.
I’ve ordered from them before with no issues. However, I never received my last order. I reached out to them as well as fedex and filed a lost package report. Hurela is refusing to respond to my emails and refund my money. I had to file a dispute with my bank. Be aware.
Response from hurela.comAug 17, 2022
Hello ma'am, really sorry we take full responsibility of this issue and won't shove it off a bit.No excuses. I hope we could talk through it and hope you could give us another chance to serve. May we have your order number ? or any methods that we can get in contact with you please？
Rae
The only pro was the quick shipping. HAIR WAS NOT TRUE TO LENGTH. I order 24 and it was like an 18. An employee told me to file a report for a return and when I went to do so they didn't even have that I ordered anything on file!! This isn't a $30 wig. These wigs are mid to high 200s or even $300. The person I chatted with didn't even apologize ONCE and I have to pay to return this cheap quality wig. Youtubers brought me there but I will never purchase here again. STAY AWAY!
Response from hurela.comMay 23, 2022
sorry the hair didn't make you satisfied, what's your order number pls? the hair length is stretched length, so we suggest you stretch it to measure it first. you can return it to us if you don't want it, we will refund you when we get the returned package
Darnella T.
So very disappointed. I ordered dark brown hair and got a burgundy color brown. The hair has a bad odor and is poorly sewn. Their customer service was prompt and efficient in responding to my emails before I received their product. Sorry, I just can’t recommend.
Response from hurela.comApr 27, 2022
sorry for the inconvenience, what's your order number pls? we can check if we send you the wrong hair
Tash
BE AWARE this company cant be trusted
Response from hurela.comApr 19, 2022
sorry for the late reply, what's the problem with your order?
PRIVATE
DO NOT PROVIDE THIS COMPANY WITH YOUR PHONE OR EMAIL THEY WILL BUG YOU TO DEATH AND IF YOU BLOCK THEIR NUMBER THEY WILL CALL AND OR TEXT YOU ON ANOTHER. I WOULD NOT BUY ANYTHING FROM A COMPANY THAT PLAY THE TYPE OF PHONE GAME THEY PLAY. . . .BEWARE
Response from hurela.comApr 19, 2022
sorry to bother you, we have already removed your email so u will not receive any marketing message