HurcannReviews of hurcann.com

Response from HurcannJun 17, 2026

We appreciate the feedback and want the chance to make this right. We're unable to match this review to an order on file. Please reach us at [email protected] with your order number and we'll review it right away. — Customer Support, Hurcann

Response from HurcannJun 10, 2026

Hello, We've reviewed our recent orders and support inbox and are unable to locate any account, order, or email correspondence matching this review. Every order placed with us receives a confirmation and tracking number, and all emails to our support address are answered. If you placed an order with us, please reply to your order confirmation email so we can locate your order number and resolve this directly. — Hurcann Support

Response from HurcannJan 18, 2026

Hi Alan, We want to clarify this for transparency. Your order was not canceled or ignored. The shipping label was created during processing, and the package was shipped 2 days after our normal processing window. Due to a delay in carrier scanning, tracking did not immediately update, which unfortunately can happen. To resolve your concern as quickly as possible, we upgraded your shipment at our expense, and your order was successfully delivered. We understand delays can be frustrating, especially on a first order, and we appreciated the opportunity to make it right. If you have any additional questions or need support, you’re welcome to contact us directly. — Hurcann Support Team

Response from HurcannMay 2, 2026

Hi Mike, thanks for taking the time to share. We have this order documented and reviewed it carefully on our end. A path to resolution was offered at the time and we stand by the way it was handled. If you'd like to revisit any specific part of the order, our customer service email is the right channel. -Hurcann Team

Response from HurcannFeb 1, 2025

Hi Amy, I apologize that your product was not in stock when you placed your order with us in August. We refunded your money at the time, and we hope you'll consider us again when it's time to place your next order!

Response from HurcannFeb 1, 2025

Hi Laura, Thank you for your feedback. Unfortunately, our ice caps were not in stock at the time you placed your order. We refunded your money at the time of your order, and hope you will will consider us in the future. Great news! We now offer Ice Caps in 3 versions: CBD, Delta-8 THC, and THCA. Kind Regards, Mike W Hurcann Customer Support

Response from HurcannMay 2, 2026

Hi Jimmy, thanks for the feedback. Ice caps are a small-batch hash product and natural variation in appearance is part of the work. Our product photography is a representative reference, not a guarantee of identical look. If there was a specific quality issue with what arrived, please reach out to customer service so we can review the order. -Hurcann Team