Sonia J.
SADLY A CHANGE TO THE WORST
We had a positive experience with Cadence Bank in Montgomery, AL, and were hopeful for its transition to Huntington Bank. While the staff remained familiar, we noticed an unexpected shift in service quality. During our visit at 10 a.m., the bank was quiet, and the cashiers were busy with cash handling and cleaning. Although we were present, the team only offered a distant "We'll be right with you." After a ten-minute wait, one staff member kindly asked if we needed help. We needed a notarization. The form was written in English, German, and French. Initially, an office employee hesitated because the document would not be in English, but after discussing it, she did notarize it. When we inquired about obtaining a copy for our records, we learned that Huntington Bank has a policy against providing copies, despite the proximity of copiers. Feeling undervalued was disappointing, especially since friends and family shared similar sentiments. They encouraged us to explore new banks that genuinely appreciate customer loyalty. We remain optimistic about finding a banking partner that values us and our needs