Laurie B.
I paid and I only could listen one…
I paid and I only could listen one day....now they are trying to charge me more! What's the deal? Cancel any subscription you put me on. ....I want my $33 dollars back,now!!!!
Response from HumanreprogramOct 11, 2026
Hi Laurie, You happened to try using the app during a brief maintenance window while we were making backend updates between approximately 2:30 AM and 4:30 AM, which temporarily affected access for about two hours. We received your email at around 4:10 AM, before our customer service team had started for the day, and the review was posted before we had a chance to respond. Once we saw your message at 7 AM, we replied and also offered an additional upgrade as a goodwill gesture for the inconvenience. There is no subscription associated with your purchase, and you are not being charged again to access the collection you already bought. The maintenance is complete, the issue has been fixed, and the app is running normally again. You can access your library anytime at: https://humanreprogram.app We apologize for the inconvenience and appreciate your patience.