Nalia Vergara E.
not a trustworthy company.
I wanted to cancel my subscription because I won't be using it beyond this month. Instead, a misleading popup appeared saying: cancel or keep it for a much lower price. Naturally, I thought that if I ever needed it, it wouldn't hurt to keep it at that price. Within seconds, they charged me $75. I filed a complaint immediately, as they had already charged me the regular monthly fee that same day. Two charges in one day made it an obvious error. They initially replied politely, but it has been over 15 days now and I NEVER heard back from them again, even though I have their email on record acknowledging the issue. This is the only reason I wouldn't recommend them. The tool might be useful, but they are not a trustworthy company.
Response from Humanize AISep 15, 2026
Hi Nalia, We are truly sorry for the experience and, above all, for the lack of follow-up on our end. Leaving you without a response for 15 days after acknowledging your case is not acceptable, and we completely understand why that damaged your trust in us. We can confirm that your case has since been resolved, including the refund and the subscription cancellation. We sincerely hope that goes some way toward making this right. If there is anything else outstanding, please reach out to us at [email protected] with the subject "Trustpilot. Subscription Issue" and we will make it a priority. — Humanize AI Team