HueDrumReviews of huedrum.com

I ordered a hue drum beginning of January 2023. Same story as other reviewers. No receipt of product but paid for it. Have tried to contact the company. No useful customer service. Did receive one “response”stating the drum was going to be shipped out that week…NOPE. Is this a scam business???

The product never arrived as promised. I ordered the drum 12/1 and was promised it would ship in time to receive for Christmas. This did not happen. I received an email on 12/24 offering a 30% refund. This was never received. It has been impossible to reach anyone at Huedrum. It is now 1/18. No drum and no refund. It is a scam. Edit: 3/29. Had to submit for a refund through my credit card because hue drum never refunded me and never mailed me the drum. It is a scam.

I ordered my hue drum December 12, 2022, bought the very large blue drum and I finally received an email stating that that there was a delay with the order., I would get it in 23 days from the date and that they offered a discounted price for the delay. I was told by their customer service they would send it out by January 15th, 2023, and I have sent countless email to along with messages. Unfortunately, I have not heard anything back and the tracking number that was sent to me when clicked upon is now showing there an error and no web page. I'm believing I was scammed out of my $$, I am very sad about this I asked for a refund and still no response. Please contact better business bureau if you feel you've also been taken advantage of.

Ordered item on November 22 and still haven’t received item or any tracking. Contacted their customer service multiple times through December and was told my item would be shipping soon then the last one they told me I would have shipping the next day. I did not have tracking the next day and they stopped responding to my emails. It is now December 29 I will be contacting my card company and opening a dispute. This item was a Christmas gift the website made it sound like it was a two week process max so I was under the impression that It would arrive weeks ahead of when I would need it. It’s so disappointing because I really wanted to gift this product. There has been no transparency or honesty in my dealings with them.

Update: 12/24 - Just got an email saying they oversold the drum that I purchased and it wouldn't be available for 20+ days. If I could rate this company a 0 on customer service I would. 0 shipping updates in 3 weeks, and only automated answers. I ordered my product on Dec 5 hoping to give the drum to my fiancé. Unless it arrives tomorrow, I’m not sure that will happen. I have called, emailed, and chatted with no responses.

Ordered a drum a month ago in November; it never shipped. I filed a dispute with my credit card company.

My personal humdrum is beautiful. I purchased one as a gift and three weeks later, it hasn’t shipped. So much for my gift being on time for Christmas. Nowhere does it say it will take a month to get. I get no reply from the company after 8 tries to reach them by phone or email. Be very careful

Update Dec 19, 2022: I have received my refund. My nightmare with HueDrum is over! Update Dec 17, 2022: I did not receive a tracking number within the 48 hours that HueDrum promised. My request to cancel my order has finally been approved after sending daily cancellation requests since Dec 13. Other than useless automated responses, I never received responses to my emails or chats on their website regarding my order status. I will update my review again once I receive my refund. Update Dec 15 2022: I submitted a claim with my credit card company yesterday (Dec 14) and I have finally received an email from Hue Drum saying that my order is packed and I will receive a tracking number within the next 48 hours. Maybe HueDrum only ships out orders if there is pressure from outside sources? I will update my review again after my order is shipped. Ordered a drum on November 22, 2022, and the drum I ordered was supposedly in stock. Claims to ship 1-2 business days after ordering, and to take an additional 3-6 days to arrive after being shipped. So I should have received it by Dec 6, 2022. It is now December 14 and HueDrum has not responded to my shipping questions or cancellation requests.