Joe S.
Avoid at all costs, learn from my mistake
Never trust a company that demands a down payment via Zelle.. this part of this story is on me as I was attempting to book a car transport while also at work. This company is a complete scam and should be avoided at all costs, just find somebody else and save yourself the stolen dollars. After being scammed with the Zelle debacle I did some more research when I had the time.. All of the employees use fake names.. "Bill Smith, Jimmy John, Zack James, etc." I even looked at the street view images of their address because it is actually listed in my home town.. looks like an abandoned building on the side of the highway. After making the poor judgement call of sending the deposit money via zelle (I was in a pinch and felt desperate, NEVER DO THIS), within four hours I asked for a refund and told "Bill Smith" I was uncomfortable with the situation. Bill told me not to worry and provided me with a driver's number and said it was some guy named muhammad. He claimed that the deposit went to muhammad the driver (this is a lie, the broker takes the deposit, the driver gets paid at drop off). Ofcourse, muhammad never responded to multiple calls or texts from me, he likely didn't exist. I was upset ofcourse, and told bill I would write this review exposing them. For the first time in our interactions he quickly responded telling me his "legal department" would take action against me for writing this truthful review. Hilarious After a day or two Bill said he would cancel my order and send my refund request to his "management team". 8 days go by with no word and I reached out to Bill on a daily basis. Finally I get an email stating that not only was I charged $200 for canceling four hours from the moment I was initially scammed, but I owed them $50 more, but they were willing to absorb that amount out of the kindness of their hearts. Laughable, Shameless, Classless This is not a business, it is a racket, avoid at all costs.
Response from Huck Logistics LLCFeb 23, 2026
We take customer feedback seriously and would like to clarify the facts regarding this shipment. First, Huck Logistics LLC is a registered auto transport brokerage operating under signed service agreements. Prior to booking, all customers review and electronically sign our transport contract, which clearly outlines payment terms and cancellation policies. In this case, the customer voluntarily signed the agreement and submitted a deposit to secure dispatch. A driver was assigned to the shipment within hours. As stated in the signed contract, once a carrier is assigned, a $200 cancellation fee applies if the order is canceled by the customer. The cancellation request was made after carrier assignment. The $200 fee is not arbitrary; it reflects the carrier’s dispatch commitment and lost load opportunity. The customer paid $150 toward the deposit, and Huck Logistics absorbed the remaining $50 as a professional courtesy to close the file. Regarding claims about payment methods: Zelle is one of several commonly used electronic payment options within the logistics industry. It is disclosed before payment and agreed upon by the customer prior to processing. Allegations regarding fake names, non-existent drivers, or fraudulent activity are entirely inaccurate and unsupported. We maintain full documentation of the signed contract, dispatch records, and communication history for this order. We regret that the customer feels dissatisfied, but the cancellation fee was applied strictly in accordance with the signed agreement. No funds were “stolen,” and no services were misrepresented. If the customer wishes to discuss this further, we remain available to review the documentation together and resolve any outstanding concerns professionally. — Huck Logistics LLC Management