Paresh T.
Worst customer care experience and policy
I purchased a subscription service and I have been using service last 10 months for my organization. I have recharged my organization account for 1 year after discussing it with their customer care executive. After completing 3-4 months they charged me $391 automatically. I contacted them and they told me there was some mistake on their end and refunded me. Meanwhile, I have to suffer a currency conversion charge from my bank due to their technical fault and they refused to cover the loss Now I do not want to continue this service and want a refund remaining amount of 2 months. They denied it and told me it was not possible. they did not clarify it when I was subscribing. they are forcing me to consume balance by using their service. and the worst thing is that they reply after 4-5 days on every query. I have been discussing this for the last 20 days and they have not properly responded.
Response from HubstaffOct 20, 2023
Hi Paresh. Thank you for your feedback. After looking at our system. I see that the refund you mentioned was for an incorrect charge due to an incorrect discount applied to your account. About the requested refund for the last two months left of your subscription, unfortunately, this couldn't be processed because is outside our 30-day money-back guarantee policy that you can see here: https://hubstaff.com/refund_policy I also see that one of our team members contacted you on October 2, 2023, regarding the same matter about your refund request. if you still have any questions or concerns, please do not hesitate to contact us again; we will gladly assist you. Have a great day! Kind Regards Daphne