HubstaffReviews of hubstaff.com

Hubstaff is a terrible company. I don't use their timer, I was only on their site to post my hiring ads for jobs. 1. They never respond to emails and if they do, it could take 3 weeks. It's not just me, I've seen people complaining on their Twitter account too. 2. They allow stalkers to stalk me. Freelancers who are low IQ and don't understand my hiring ads or don't like my low rate of pay because I'm a non profit have occasionally been reporting my hiring ads. You can see how stupid they are by their REASON for the report. Note: I've never worked with these people EVER. Hubstaff allows total strangers to report jobs. I think they even allow them to report the job if they aren't registered and if that's true, then they can see the same people are doing the reporting over & over again & allowing them to be a member/freelancer. What does Hubstaff do about this? NOTHING. 3. Instead, Hubstaff blocks my account and doesn't allow me to respond back to freelancers who DO want my job, nor can I post more hiring ads. This has happened 3 times now even though I've DONE NOTHING WRONG. 4. The 2nd time it happened it was due to 2 Nigerians who didn't pass my screening process. They didn't like that I wouldn't hire them, so they attacked me in emails and then reported my hiring ads with lies. Then they started lying to other Nigerian freelancers telling them I don't hire anyone and don't apply to my jobs. After over a WEEK (maybe 2) of trying to get someone at Hubstaff to respond to my emails, they said I should have reported the freelancers. NO, I'm not a communist, nor am I am immature little baby. I'm a grown woman. I don't go around reporting every single person just because they have emotional issues, and since I can't see WHO reported me, I can't even defend myself. Hubstaff said they would investigate it and NEVER GOT BACK TO ME. 5. The block on my account was eventually lifted due to the expiry date, but then after me posting jobs again, it happened AGAIN. The 2 Nigerian stalkers stalked me AGAIN, and reported my hiring ads WITHIN 1 1/2 DAYS. Hubstaff blocked me, someone lifted the block right away, then someone else blocked me again manually claiming I violated their T&C LOL Yeh right. I did NOTHING WRONG. They just ignored me and obviously the person who lifted the block knew I did nothing wrong hence lifting the block right away before someone else over-rode it. Hubstaff is clearly a very very evil company. I've asked to speak to the owners several times & they ignore me. They support Nigerian stalkers and let me, the victim suffer. I've wasted tons of my time talking to Hubstaff and why I should have to defend myself against stalkers is RIDICULOUS. I wrote them one last time saying I want their address to get my lawyer involved since they are allowing a crime to be committed online (it's called stalking) and they ignored me. 6. oh, and they ignored my BBB report too. If you've had problems with them, you should report them to the BBB, better business bureau. 7. I reached out to one Nigerian freelancer I helped once get his laptop fixed hoping he would STOP THE CYBER STALKING from those Nigerian stalkers. He wrote to Hubstaff (I didn't tell him to) to tell them I'm an honest person. The minute he gave them my email address, they ignored him too. You can reach out if you want at ourfreesociety and you know the rest if you want my list of jobs. Update on 02-06-25 after Hubstaff responded. It's the same generic message they always say, so don't trust anything they say. They told me over & over again that they review the reports, but if they did, they would have seen I didn't do anything wrong & once my account was back, they wouldn't have manually blocked it again. As for the delay in responding, I don't know, do you think ignoring 16 emails since October 2024 is ANY kind of service let alone slow service? Nope, THEY ARE IGNORING ME and I'm not wasting more time on them. I lost at least 4-6 hours dealing with Hubstaff trying to get this sorted out and they STILL ignored me and allowed the Nigerian stalkers to stalk me. Note how they didn't say a word about me being stalked, only talked about the reports levied against me by my stalkers & how they allow them to roam free on their site while they block me, the client who hires freelancers.

Unreliable software, always having issues with generating accurate client invoicing which is the whole purpose of this software. Support takes forever to fix things and we end up doing things manually. Our team is looking to move to a new platform.

Tool is pretty hard to use. Sales page is confusing so users pick the wrong plan and customer service will not fix it. I see you responded, but it wasn't helpful. That email to support leads to the unhelpful person.

Customer service just doesn't respond. there are glitches. and very inconvenient implementation of projects.

In my opinion, this is not a time tracker, but a full-blown surveillance tool. After protests from the works council, Hubstaff was abolished in our company, partly because several employees had already threatened to resign. Any employer who uses this program should be ashamed of themselves. Apart from that, it is also sloppily programmed and disrupts the workflow. All in all, this program is a dystopia that I cannot recommend to anyone.

We made a mistake in charging the credit card, a few days later, we asked for a refund of hundreds of dollars. The company refuses to make a refund. Which doesn't match the policy, scammers.

Very shady billing scheme. They remove the options to downgrade or even cancel your plan. and even if the user's time tracker is disabled, YOU WILL STILL GET CHARGED. We are telling all our clients not to use them as it's very shady!

Having been a loyal Hubstaff user for over four years, the recent experience has left me not just disappointed but deeply disillusioned. Despite initiating a dialogue about my concerns within the 30-day satisfaction guarantee window, my decision to cancel at 36 days was flatly ignored. This refusal to acknowledge my timely raised issues or to consider a pro-rated refund—when they themselves change policies to suit their interests—feels like a betrayal. It’s a stark reminder of how, when push comes to shove, their policies are seemingly designed to benefit them at the expense of loyal users. This isn’t just about policy rigidity; it’s about a fundamental lack of fairness and transparency in dealing with genuine customer concerns. For anyone considering Hubstaff, this has been my eye-opening experience: a company that prioritizes its own agenda over the fair treatment of its customers, leaving little room for meaningful dialogue or equitable resolution.