HubstaffReviews of hubstaff.com

3.9487 reviews
Internet & Software
Indianapolis, Indiana

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Hubstaff

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About Hubstaff

Hubstaff is a time tracking software platform designed for global teams. Track hours with precision, automate payments and invoicing, and gain visibility into how your team works—whether remote, hybrid, in-office, or on job sites. Support focus with built-in productivity monitoring including app and URL usage, activity rates, and optional screenshots for real-time visibility without micromanagement. Streamline operations with workforce analytics that go beyond timesheets, offering insights such as work time classification, unusual activity detection, and productivity trends to reduce wasted hours. From startups to enterprise, Hubstaff scales with your business—combining accurate time tracking with automated payments, productivity monitoring, and actionable insights to help you save time, cut overhead, and improve performance.

Hubstaff (hubstaff.com) has 487 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: hubstaff.com
Website: hubstaff.com
Category: Internet & Software
Location: Indianapolis, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 30% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Hubstaff

Hubstaff (hubstaff.com) has 487 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: hubstaff.com
Website: hubstaff.com
Category: Internet & Software
Location: Indianapolis, Indiana
Listed on Five Star Index: 2026

Mzolisi

May 31, 2023

It is good but not perfect

It is good but not perfect. The customer service is effective and straight to the point. But there are still some things that can be improved. The refresh button on the app does not work when there are internet issues. Which does not make sense, I would like to think that the "refresh" button syncs up the online data with the offline data. But what happens when you're offline? Why doesn't the timer run until the app is able to sync with the cloud data, but instead of starting over, it updates it. There's a place for "Add a task" but does not tell you when you don't have permission to add your own. Why can I still see the feature if I cannot access it? Tooltips would also be nice if you don't want to remove the feature but at least inform the user they won't be able to add a task.

Response from HubstaffJun 8, 2023

Hi Mzolisi! Thank you for the feedback! We are always looking forward to keep improving our product. Our Support team has reached out to you via email to further assist you with this. The refresh button on the desktop app, it's indeed used to sync the data on the app with your dashboard, the app uploads data every ~10 minutes; this also varies if the amount of data being uploaded to our servers is high this might take longer. Once you have finished tracking time all the data will be uploaded immediately. If after stopping the app you are missing any number of minutes on your dashboard or activity page, you can refresh the app to force the data to be uploaded. If the app is not able to connect to our servers due to some internet connectivity issue, Hubstaff will continue to store data on your computer. Once you are connected to the Internet again, all data should begin to upload to our servers. Tasks can be added by any user as long as they are added to a project, the only ones who don't have access to this feature are viewers and Non-Hubstaff Users, and for these roles, the option to add a task is not available. Please do not hesitate to contact us if there's anything else we can assist you with, or, you can also visit our awesome support page here: https://support.hubstaff.com/