Mary
I wish I could give more than five stars
As someone with a pretty extensive knowledge base in troubleshooting software, I had already gone through many of the steps to resolve my own issue before contacting support. I was very pleased that Jean did not try to imply that I needed to "do it again" or that we needed to "start from the top" as I have seen many CSR / Support reps do (especially in the IT world). I needed to get my app functional so I could get to work and I was thrilled that after reading through everything I had tried, Jean was able to promptly advise of the resolution. Jean was courteous and polite throughout the entire chat (another thing not often found in software support) and I wish I could give more than five stars for the assistance I received today.
Response from HubstaffMay 24, 2023
Hi Mary! Thanks for leaving us a wonderful review! We definitely agree with you! Jean is simply amazing at what he does! He personalizes his approach to make sure you both arrive at the resolution right away. Don't worry, we'll be sure to extend this feedback to him (It'll certainly make his day! 😊) Thanks again for your feedback! And please don't hesitate to reach out to us if there's anything we can assist with—we'll be happy to help you!