HubstaffReviews of hubstaff.com

Response from HubstaffJul 16, 2026

Hi Massin, We’re sorry to hear about your experience, as it doesn’t reflect the level of service we aim to provide. We’ve reviewed your account and can confirm that the charge in question has already been refunded. We understand how unexpected charges can be concerning and we’re glad we were able to resolve this for you. We appreciate you bringing this to our attention and apologize for the frustration this caused.

Response from HubstaffJun 15, 2026

Hi Eugene! Thanks for taking the time to share your feedback. We understand that billing-related concerns can be frustrating, particularly when charges do not align with expectations. Rest assured, we strive to provide clear information about account features and billing details, and we appreciate hearing where that experience may not have met your expectations. Your feedback has been shared with our team as we continue working to improve the customer experience.

Response from HubstaffJun 9, 2026

Hi Jessica! Thanks for your feedback, and I’m sorry to hear about your experience. That’s certainly not the experience we want you to have. Please note that billing changes such as switching from annual to monthly billing need to be reviewed and confirmed by our team before they take effect. That said, we’d like to take a closer look at your case to verify what happened and see what options may be available. Could you please send us an email at [email protected] so we can review the details further?

Response from HubstaffMay 11, 2026

Hi Marilee! We’re sorry to hear about your experience. We understand how frustrating unexpected charges can feel, especially when they go unnoticed for some time. While we’re unable to issue refunds outside of our refund policy, we do encourage customers to regularly review their invoices and subscription settings, as any plan or add-on changes are reflected there immediately. If you’d still like us to take another look at your account, please send us an email at [email protected].

Response from HubstaffMay 4, 2026

Hi Aaron! We’re sorry to hear about this! This is certainly not the experience we want you to have. We’ve reviewed this with our team and can see that we have been actively rolling out fixes related to this issue. It appears to be connected to GitLab’s API, which has made it a bit more complex, but we’ve recently released an update to better handle these cases. Please monitor your integration and let us know right away if you still run into any issues, we’ll be here to help. As always, feel free to reach out if you need anything else.

Response from HubstaffApr 22, 2026

Hi Darrell! We’re sorry to hear about your experience, that’s definitely not how things should feel when using our service. Please note that ad rejections are usually tied to specific guidelines but we understand how frustrating it can be when the reasons aren’t clear or feel inconsistent. If you’re open to it, please reach out to us at [email protected] so we can review your case more closely and help get things moving for you.

Response from HubstaffApr 22, 2026

Hi Andrew! Thanks for your feedback! We're sorry to hear this; that’s not the experience we want anyone to have. We'd like to explain that our pricing is designed to give teams flexibility based on the features they actually need, with different plans that scale from basic time tracking to more advanced tools like payroll, scheduling and reporting. That said, we understand how this can feel frustrating if the setup doesn’t match what you’re looking for. Please reach out to our Support team so we can take a closer look at your setup and help you get the best value from the platform. We look forward to hearing from you and making this right.