HubstaffReviews of hubstaff.com

Response from HubstaffMay 19, 2023

Hi Paul! Thanks for your feedback! Don't worry, we'll be happy to clear some confusion. First, we would like to explain that as a subscription service, the account will stay active unless there is a cancelation request. We have made the service available for you to use as you have not archived your organization, which cancels the subscription and stops the billing. We would also like to clarify that when users are removed, activities are still kept based on the data retention policy. You may check our Data Retention policy here (https://support.hubstaff.com/data-retention-comparison/). With that said, we checked your ticket and even after you archived your organization, the representative offered a solution in order for you to download your data, but it seems you didn't accept it. Let us know if you would like to proceed with the solution. Again, we're sorry that we weren't able to resolve your concern to your satisfaction, but please don't hesitate to reach out to us at [email protected] or hop on chat—we'll be happy to assist you! 😊

Response from HubstaffMay 3, 2023

Hi there! We're so sorry to hear about your experience! We always aim to provide the best interaction to each of our customers. With that said, we took a look into your ticket and found that the discount we applied last year had already expired. Please take note that our one-time discounts are only valid for 12 months. This explains why it has been removed. Despite that, I'm glad to let you know that our team was able to grant another 12-month extension as a special consideration. 😊 Also, we would like to explain that due to the guidelines set by the Reserve Bank of India, you would need to complete 3D Secure. 3D Secure is an additional verification step with the card issuer when paying. This usually comes in the form of a one-time PIN that's sent to your email or mobile. I hope this helps to clarify things! Please don't hesitate to hop on chat or reach out to us at [email protected] if you have further concerns. Cheers.

Response from HubstaffApr 20, 2023

Hi Joey! Thanks for this feedback! We would like to apologize for the delayed response. We were a bit backed up due to some of our team members taking the Easter holidays. We reviewed your open ticket with us and we would like to explain further that our hands are tied when it comes to issuing refunds as your situation falls outside our refund policy. Hubstaff offers a free 14-day trial period. Even after paying, customers can cancel their subscription within 30 days and get a full refund per our Refund Policy. Please take note that as a subscription service, the account will stay active unless there is a cancelation request. We have made the service available for you to use as you have not canceled your subscription. Despite that, our team was able to make an exception and issue a partial refund as a goodwill gesture. Although I understand this is not the resolution you would like. Again, we're sorry we were not able to resolve your concern to your satisfaction but thank you for your kind understanding!

Response from HubstaffApr 13, 2023

Hello Princess, thank you for your review. We apologize for the delay! We raised the issue to our developers and they are currently looking into the discrepancy with the schedules. We will get back to you on this as soon as we get more information on this from the team. We appreciate your patience.

Response from HubstaffApr 13, 2023

Hello Wilkerson, thank you for your input. We're sorry to hear there is an issue with your billable hours. Please contact us at your earliest convenience at [email protected] and we will gladly help you with this ASAP.

Response from HubstaffApr 13, 2023

Hi Joyeeta, thank you so much for your review and follow up. Ater several back and forth emails we were able to resolve this issue for you (you received all the pending payments). We are very sorry as most of the delay was on us, we ended up fixing the glitch that caused it. We also apologize for not providing you with accurate turnaround time, we were not aware of the issue in the beginning and that is on us. We are glad we have been able to solve this for you and set the correct expectations in terms of wait time for you to receive the payment. We greatly appreciate your patience and understanding!

Response from HubstaffMar 24, 2023

Hi Princess. We're sorry to hear that you're having a bad experience with Hubstaff. This is certainly not the experience we want you to have. We've looked into your account and found that you haven't been assigned to a project yet. This explains why you aren't able to start the timer. Don't worry, this is an easy fix! Just reach out to your org owner or org manager so that they can assign you to a project and that should allow you to track time. We hope this helps but if you have further queries, please drop us a message at [email protected] or you can simply hop on chat, and we'll be glad to assist you!

Response from HubstaffMar 20, 2023

Hello Camille, thank you for leaving us this review of your experience on our platform. When it comes to the tracking of activity on Hubstaff, it is measured by the computer input, mouse or keyboard, as detected by Hubstaff when the tracking of time was taking place. Of course, not all types of work carried out on a computer require computer/mouse input to take place often - such as calls and meetings. There is a setting present on Hubstaff, that allows for activity to not be recorded for specific project(s). For the scenario in question, we do recommend creating project(s) that are for the respective tasks - such as "Calls" and/or "Meetings", and disabling the activity tracking for that. This is something that a member of the organisation on Hubstaff will be able to do for you. Furthermore, there is a specific idle time threshold that needs to be met, for the time tracker to enter idle time, after not detecting any activity for a certain period of time. By default, the active default idle time out is 5 minutes in duration, though that can again be adjusted as per the needs of your organisation. I would recommend that you bring these concerns to a member of your organisation's management - as they should be able to use Hubstaff in order to make changes to make the time tracking more realistic for your organisation and needs as Hubstaff user. Overall, the platform is highly customisable, it is down to the organisation using it about how the set up will be put in place, though.