Cheryl
The Most Frustrating Delivery Experience I've Ever Had
Hub Group has provided the worst delivery experience I've ever had. The first time they delivered my order, they unloaded a door with shattered glass onto my driveway, leaving broken glass everywhere instead of recognizing the damage and refusing the delivery. After a replacement was ordered, communication completely fell apart. I was never notified that the replacement had reached the warehouse and was waiting to be scheduled. I only discovered this after multiple calls to customer service. I scheduled a delivery for Monday. They never showed up. I contacted customer service and it was rescheduled for Wednesday morning. As of this review, they have still not arrived despite telling me the delivery was still coming today. I've spent hours chasing updates for a single replacement door because Hub Group repeatedly failed to communicate or deliver when promised. Delays happen, but delivering broken merchandise, missed deliveries, poor communication, and requiring customers to repeatedly track down their own shipments are unacceptable. Update (June 29): Hub Group finally responded to my email a week later but it's been another week since then and they still haven't delivered my door. TBD if it ever arrives.
Response from Hub Group, Inc.Jun 18, 2026
Cheryl - Thank you for sharing your experience. I am sorry for the frustration caused by the damaged delivery, missed appointments, and lack of communication. You should not have had to spend so much time tracking down updates on your replacement order. We understand your disappointment and recognize that we fell short of the service you expected. Please email me at [email protected] with your order information. I would appreciate the opportunity to review what happened and assist further. Hub Group Final Miel Customer Servce