Hub Group, Inc.Reviews of hubgroup.com

AI agent auto responses, incorrect information and delivery did not happen as predicted.

Hub Group provided one of the worst furniture delivery experiences I have ever had. The problems started before my furniture was even delivered. On July 7, my delivery was rescheduled at the last minute. I received nothing more than a voicemail approximately two hours before my original delivery window informing me that my delivery had been changed. There was no courtesy call or opportunity to discuss the change. I immediately tried calling Hub Group between 1:00 PM and 3:00 PM to speak with someone, but no one answered the phone for two straight hours. The following day, a representative told me they had experienced an “influx of calls.” While I understand that busy days happen, it’s difficult to accept that a company of this size had no one available to answer customer calls for hours. My delivery window was changed from 3:00 PM–7:00 PM to 7:00 PM–11:00 PM, and the crew didn’t arrive until approximately 10:00 PM. Unfortunately, things only got worse from there. The delivery crew arrived looking unprofessional, and their level of service matched their appearance. Instead of providing the white glove delivery service that had been purchased, they asked where my house numbers were so they could take a photo, unloaded my furniture into my driveway, and drove away. The furniture was never brought inside my home. It was never assembled. None of the white glove services that were supposed to be provided were completed. The most unbelievable part is that it was raining and storming, yet the crew still left my furniture outside and expected me to move it into my home by myself. That level of service is unacceptable, disrespectful, and completely unprofessional. Afterward, Hub Group called to ask if I wanted another team to come back and assemble the furniture. By that point, the damage had already been done. After leaving my furniture outside in the rain and forcing me to move it into my home alone, why would I want another crew to come back? The issue wasn’t simply the lack of assembly—it was the complete disregard for the customer and the service that was promised. At no point did anyone sincerely apologize or take ownership of what happened. Instead, the response felt dismissive, as though my experience wasn’t important. Because of this experience, I canceled all of my remaining furniture orders. I would never want another delivery handled by Hub Group, and I would not recommend this company to anyone expecting professional, reliable delivery service.

So I am not alone in this. I am having to reschedule for the FOURTH time to get a damaged loveseat picked up and returned to Home Depot. The first time the driver showed up 2 and a half hours early while I was at work and told me he wasnt going to sit and wait because he doesnt get paid by the hour. Well I do and I missed out on half a days pay sitting at home that afternoon after being told they would come Back at the correct time. They didnt. The next 2 times they either canceled or were no show no call. I took off worknagain and missed out on pay for them. Do Better! It is messing with people's time and money and I will never buy from Home Depot again.

We are a carrier . We hauled a load for hub group on 04/21/26 and invoiced on 04/22/26. We were set up to be paid on 05/29/26 and have not received any payment up to date. Communication to their accounts payable go unanswered. Please be careful doing business with them. They are not paying their service providers.

Absolutely trash service. My order was too be here June 29th. It's now July 7th an it's not here. Tried canceling my order they would not do it. Now we're stuck in limbo trying to get my item or my 1100.00 refund. This hub group trash ass company!!!!!

Ordered doors from Home depot (zip 95008) First delivery, i found the doors with damaged package and the glasses all broken. They were litterally dropped mid-way between the sidewalk and my front door. Did not even bother to ring the bell I ordered a different set of doors that they canceled delivery without warning, and they delivered unexpectedly 2 weeks. They came and picked it up and delivery men didn't call ahead, was looking to pick something in my driveway while the doors were in the house. They were extremely rude, had the wrong paperwork. Customer service person had the same rude attitude. I don't know why home depot does business with this company

My item was supposed to be delivered yesterday. I took the day off of work, which cost me money, to receive an item that never came. After talking to numerous people last night (via this chat forum) after the item was not delivered, finally someone put in a request for a contact response for today by 11. So today at about 11, I received an automated phone call that was not from a real person informing me that my item will be delivered tomorrow. They didn't say what time. It would have been nice, and appropriate, to have received a phone call from a real person who could have coordinated the delivery with me. Since I was not told the time, I came to this website and looked it up. It says delivery will be tomorrow between 3 - 7. So imagine my surprise when at 4:20 today I received another automated message, along with a text, both saying the item will be delivered between 10:30 - 12:30. So in an attempt to clarify what time to expect the item, I once again sent a message via this forum. Now I am being told that the delivery will arrive between 2 -6. This is beyond incompetent and unprofessional and I will never again order a piece of furniture online.

These guys really do not have their act together! Home Depot has contracted them multiple times to deliver products and they screw up almost every time. These delivery issues constantly cause project delays.