Hub Group, Inc.Reviews of hubgroup.com

The return team did not show up at the time that they said they would.

i was not provided any information with the tracking number and delivery zip code it appeared to me that the associate was just cut copying and pasting the responses that is not help that is just going through the motions to get me off the chat there was no assistance what so ever there should be another method to pull up the delivery information if Hub Group can not pull up the tracking information that shows Hub Group is the delivery team so disappointing

They were supposed to pick up 2 pallets of vinyl plank that I'm returning because they arrived with the pallets smashed and a good portion of the flooring destroyed. They were supposed to come between 7 am - 7 pm today. I sat at home ALL DAY and they never showed. Their robot customer service just said to call tomorrow during business hours to schedule a new pickup date. This company is pure useless bullshit. They're too busy committing financial fraud to actually do any business.

I did not know I was supposed to schedule a delivery. It is taking well over 14 days to receive my order. It would have still been sitting if I had not checked to find out why its overdue. Awful system. It should have been Delivered by August 31st, Today is the second and now that im just finding out I have to schedule a delivery, They refuse to deliver before almost another 10 days? Communication is awful. I should have at least been alerted zi was supposed to "Schedule" a delivery after its already been sitting in my city.

Unable to narrow down the delivery window or change the time. I requested it immediately. Reached out again hoping I could accommodate an appointment we have. Cant/won't provide contact info for the service. Not helpful at all.

I will never order from any company that uses hub group to deliver in my area again, my package has been supposedly out for delivery for two days, when you try to call you get same answer, the warehouse is not picking up the phone, they lie, and their customer service is useless. I know my package is heavy and the driver which usually is female simply doesn’t want to have to deal with it.

⭐ 0 STAR — DO NOT RECOMMEND HUB GROUP This delivery was for a hot tub purchased through Lowe’s, with Hub Group handling the delivery. Hub Group delivered my HOT TUB — yes, an entire large hot tub — to the WRONG HOUSE. Their own delivery photo clearly shows an address that is not my address. That was THREE WEEKS AGO, and my hot tub is still missing. Hub Group never contacted me to notify me there was a problem. I have called more than six times trying to get this resolved and have been told on at least three separate occasions that a supervisor would call me back. Not one has. Nobody can tell me where the hot tub is. Nobody can track it down. Nobody can give me an answer, and customer service tells me they cannot get in contact with the local hub responsible for the delivery. This isn't a small package accidentally left on the wrong porch. It is a LARGE HOT TUB. Their own photo documents that it was delivered to the wrong address, yet three weeks later they still cannot tell me where it is or what is being done to recover it. Even more frustrating, this is our second experience with Hub Group and the second time we've had a problem. The lack of communication, accountability, follow-through, and urgency has been completely unacceptable. Three weeks. Multiple phone calls. Multiple promised supervisor callbacks. A documented delivery to the wrong address. And I STILL do not have the hot tub I purchased from Lowe’s. If you have any choice in your delivery provider, I strongly recommend avoiding Hub Group.

If there was an option for lower than one star, I’d select it. This is now the third day they failed to show up for a scheduled pick and failed to call. They’re simply the worst.