Hub Group, Inc.Reviews of hubgroup.com

1.7257 reviews
Shipping & Logistics
Chicago

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Hub Group, Inc.

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About Hub Group

If you need assistance with an order, please email us at [email protected] Group creates innovative, end-to-end supply chain solutions tailored to your unique business needs. From activating comprehensive technology for added visibility and efficiency, to leveraging strong third-party relationships and the industry’s second-largest private intermodal fleet, we provide access to the right support and the right end-to-end supply chain solutions, at the right time. We work with you to personalize our offerings to meet your needs. And with a single point of contact, a robust lineup of tech-enabled assets and strong third-party relationships, you’ll be on the receiving end of innovative, new ideas that drive long-term potential. Transportation SolutionsOur robust suite of transportation solutions delivers greater efficiency to your organization’s supply chain. IntermodalTruck BrokerageAsset TruckingDedicated TruckingTabsIntermodalWith over 50 years of time-tested expertise and in-depth data, Hub Group provides flexible, reliable intermodal transportation services across North America. Thousands of experienced professionals serve and support our asset-based intermodal program, fine-tuning our services to meet your unique transportation needs.

Hub Group, Inc. (hubgroup.com) has 257 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.

Also known as: Hub Group, hubgroup.com
Website: hubgroup.com
Category: Shipping & Logistics
Location: Chicago
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 54% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Hub Group reviews

Showing 40 reviews with 5 stars · Clear filters

Juliana A.
Sep 2, 2026
The transaction was very smooth
The transaction was very smooth. I ordered some furniture from the Home Depot and I didn’t like it. Since it was within the 30 day window of return, the Home Depot linked me with The hub group to pick up the installed furniture. They sent a couple of messages and a phone call before they got close to the house. The pick up was easy and they were in and out of the house in 10 minutes. Thank you!
Response from Hub Group, Inc.Sep 3, 2026
Juliana - Thank you for the great review! We’re glad the communication and pickup process went smoothly and that our team made the return quick and easy. We truly appreciate your feedback! If you need assistance in the future, please email us at [email protected] Hub Group Final Mile Customer Service
Jerry Ecv H.
Aug 28, 2026
All of my questions were answered…
All of my questions were answered very well
Response from Hub Group, Inc.Aug 29, 2026
Jerry - Thank you for your kind feedback! We were able to answer all of your questions and provide the information you needed. We appreciate you taking the time to share your experience! If you need further assistance, please email us at [email protected] Hub Group Final Mile Customer Service
Mike
Aug 27, 2026
Great Experience
Delivered on the day and time promised. Called 20 minutes before arriving. Even offered to open the box up to inspect the item first. 5*
Response from Hub Group, Inc.Aug 27, 2026
Mike - Thank you for the 5-star review! We’re glad everything went as promised and that our delivery team went the extra mile. We appreciate your feedback! If you need assistance in the future, please email us at [email protected] Hub Group Final Mile Customer Service
Marc R.
Aug 26, 2026
Very fast scheduling process, Second to None!!
Very efficient delivery scheduling process enabled by AI and Second to None. Look forward to a wonderful white glove delivery tomorrow. Thanks!
Response from Hub Group, Inc.Aug 27, 2026
Marc - Thanks so much for the great feedback! We’re glad you found the AI scheduling process fast and efficient. We look forward to providing a great white-glove delivery experience! If you need further assistance, please email us at [email protected] Hub Group Final Mile Customer Service
Loan Le T.
Aug 26, 2026
Good delivery as well as goods settle.
Good delivery as well as goods settle.
Response from Hub Group, Inc.Aug 26, 2026
Loan - Thank you for the great review! We're glad you were happy with both the delivery and your experience. We appreciate your business! If you need assistance in the future, please email us at [email protected] Hub Group Final Mile Customer Service
Stephanie H.
Aug 21, 2026
My delivery was on time and the guys…
My delivery was on time and the guys were super polite and friendly! Great company!!!
Response from Hub Group, Inc.Aug 21, 2026
Stephanie - Thank you so much for the great review! We're thrilled to hear your delivery was on time and that our team was friendly and professional. We'll be sure to share your kind words with the delivery team—they'll appreciate knowing they made your experience a great one! Hub Group Final Mile Customer Service
vhats
Aug 10, 2026
2nd Time's A Charm
This is the second time we've had a delivery from The Hub Group. The first time they didn't bring their tools for the white glove delivery. Glad we have a team that brought tools the second time around!
Response from Hub Group, Inc.Aug 11, 2026
vhats 1 - Thank you for giving us a second opportunity! We’re glad to hear our team came prepared and delivered the white-glove experience you expected. We appreciate your feedback and your business! If you need assistance in the future, please email us at [email protected] Hub Group Final Mile
Morgan S.
Aug 7, 2026
Great Delivery
The delivery window was from 8:00am to 10:00am and they came right around 8:00am. The delivery workers were very friendly and fast. They did a great job. Thank you!
Response from Hub Group, Inc.Aug 7, 2026
Morgan - Thank you for your kind feedback! We're delighted to hear your delivery arrived on time and that our team provided friendly, efficient service. We will pass it along to the team. If you need assistance in the future, please email us at [email protected] Hub Group Final Mile Customer Service

Hub Group, Inc.Reviews of hubgroup.com

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Hub Group reviews

The transaction was very smooth

All of my questions were answered…

Great Experience

Very fast scheduling process, Second to None!!

Good delivery as well as goods settle.

My delivery was on time and the guys…

2nd Time's A Charm

Great Delivery

About Hub Group

About these reviews

More in Shipping & Logistics

Fast IDP

Transport Luxury Auto

Geotobox

Karma Auto Transport

Hub Group reviews

The transaction was very smooth

All of my questions were answered…

Great Experience

Very fast scheduling process, Second to None!!

Good delivery as well as goods settle.

My delivery was on time and the guys…

2nd Time's A Charm

Great Delivery