Hub Group, Inc.Reviews of hubgroup.com

I am extremely frustrated. I ordered a sofa from JCPennys. The only delivery date they had available would not work as I was out of town. I contacted their customer service and asked for this to be rescheduled. The agent said it would be rescheduled to my preferred date. I never received confirmation of this, so I reached out again and the agent told me that the date was my preferred date. Unfortunately this was NOT true and yesterday the delivery driver showed up to my house while I wasn’t home. Called me and I told him the situation and he said he would come back today. I texted him this evening after not hearing anything all day and his response was “oh sorry we are too far away”. I called customer service and their delivery schedulers are closed for the weekend?! What else would people be calling about. I am extremely frustrated and disappointed and this companies communication and customer service. I would like to be contacted by a supervisor so I can get my order delivered.

My delivery for my new mattress and bed frame with a headboard was scheduled for 3-7 pm yesterday. I called to ensure it was still happening because when I clicked on “track order”, it said delivered already. The lady on the phone told me that they were not delivering due to damage. Where was the communication to tell me this? I only found out because I called. I took a day off of work for this, and now the PTO hours I used are wasted because they never communicated with me that they were not delivering. Are we supposed to telepathically know these things? Extremely irritated, and still waiting on my delivery for the mattress and headboard that I paid $2500 for. Awful service. And based on the rest of these reviews, it seems to be right on par.

I have received no communication that isn’t minimal email or truncated, automated telephone messaging, and then with less than 24 hours notice. Delivery time changed four times. As of now varying times still appear depending on where one looks. Phone calls are not returned. Automation and ques. The tracking map has no icon and shows nothing. Waited eight hours today until after dark. Nothing. Waiting on hold for thirty minutes tonight finally told by customer service terminal is closed but appears they simply skipped me and at least one other today for unknown reasons. I will never buy from anyone using this delivery service! The worst. Attempting now to cancel entire order once I can reach seller, who has also been of no help for days, 1StopBedrooms.

Home Depot uses this logistics service. It took a month to schedule a pickup for a damaged cabinet that never should have been unloaded due to major forklift damage. Then, the company says to call them back if you miss their call, but two hours later you are still on hold. When the pickup was finally scheduled through Home Depot customer service, they never showed up. I was tracking the order through their tracking website, and at 7 pm it just disappeared. Then they told Home Depot that I never contacted them and it was never scheduled. I told HD they are liars. Supposedly they will call again…. So far it is 25 days and counting since the original delivery. Due to this companies poor service-I may stop using Home Depot and look for other options. It gets worse… my pickup was rescheduled. Using the route tracker, I watched the truck drive by the turn to my town and then mark the delivery as failed. Screen captures were submitted to HD who then sent them to The Hub Group. The customer service person from The Hub group tried to blame me for refusing the order??? Not acceptable. They are supposedly trying again today. In order to schedule a delivery -if you don’t immediately pick up and select the right option, you are out of luck. If the driver calls and you are on another call, he seems to cancel the order, when I have confirmed the order multiple times. Home Depot? Lowe’s? They use this service and have lost my business.

My delivery says delivered but it wasn't, and there are no delivery photos. I reached out to Hub Group for help and they said they don't have delivery photos and that they can't help any further. Has caused a lot of issues.

Worst delivery company ever ! They're not honest about delivery time I've called the office and the person who answered just pretended like he couldn't hear me and hung up . Been waiting for my shipment from jc penny for over a week since the scheduled day and all they tell me is that" it will arrive today by 2 pm" just lies .. never again will I order anything that this company is delivering.

If I could give this company negative stars, I would. I had the distinct misfortune of having to work with the Hub Group after Home Depot commissioned them to deliver a vanity to us (still don't have it, btw). It is really unbelievable to me that in 2026, I cannot be given anything smaller than a 12 hour delivery window. In addition, leading up to this, all my tracking on Home Depot said was "Delayed." Is that HD's fault or theirs? Who knows, but it's been an abysmal customer experience. I just called for the umpteenth time and spent 3 minutes asking "can you hear me?" to a customer service agent. Apparently he could not. I cannot stay tethered to our home for 12 hours when we have car pool and sports, etc. Avoid this company at all costs!

A bunch of broken glass fell off the back of their truck as they were unloading. They left broken glass on my street.. told me they'd clean it up.. and then proceeded to not and promptly bolted. When I called the number, they asked me if I had a broom and if I could clean it myself. Absolutely unprofessional and unacceptable.