Hub Group, Inc.Reviews of hubgroup.com

This company, goes under 3 alias that I have found thus far, and honestly, they dont deserve anything but a negative when it comes to delivery, service, logistics. And I am going to also include that this company was contracted by Home Depot, They are the reason I had to deal with this piece of shit company. I received a message that I would receive my order on 15 April, I never once heard from the delivery company until he was 10 minutes out. The delivery did not happen on the 15th, so I called Home Depot, The woman in the chat would not even give her name, And said that she would call the delivery company and have them call me, That never happened. So my entire day was wasted because I was trying to accommodate accompany that doesn’t understand the concept of time. Not to mention, they don’t seem to know what a phone is either. When trying to contact the company myself on the website, nobody would answer the phone and the website contact information was not working either. Gosh, this just gets better and better. Then I get this message the following day that they have to call and schedule for delivery, Which they never did. This went on for days. Then the day of, At two in the morning, I get a message saying that they’re going to deliver my door on the 18th, OK, so where is the communication? What if I wasn’t home on the 18th? Oh, that’s right you don’t know what a phone is. Nobody ever called again. So I called Home Depot and I tell them about what’s going on and I speak with Faisal. I tell him about my experience and he is apologetic and says that if the door does not show up when it’s supposed to show up to call back, At least this time I get a name and make sure he documents everything. 10 minutes out from delivery the delivery company, Non Stop Delivery, Hub Group, Not sure which one they’re calling themselves from day-to-day, Calls me and says he’s going to leave the door outside by the garage. I said no, you’re gonna deliver the door inside the garage, Mind you we had had 50 mile an hour winds the day prior. Not to mention, it says that I’m supposed to sign for it and he’s just gonna leave it and go. Yeah, I don’t think so. I am waiting in the garage for this person to deliver it, And mind you they send one person, To deliver a door on a pallet that is several hundred pounds? What’s wrong with this picture? Do I smell cheapness? I can see what a catastrophe this already has been and what it could be should anything happen because I’m watching him try to unload the store by himself and he can barely handle the curb, And then says it’s not gonna fit in the garage. I said you will deliver it into the garage if you have to get another Tool to lay it down. In the garage means in the garage, I paid a lot of money for this store and this guy wants to take the shortcut out and tell me what he’s going to do. Yeah, that’s not happening because I paid for the delivery. You’re gonna do what I’m telling you to do because I paid for it and now you’re on my clock, Mr. lazy pants. He finally gets it into the garage, but almost takes out our garage door opener on the ceiling, Thank God that didn’t happen because I would’ve sued them. Note to Home Depot, don’t use a boy to do a man’s job. Incredibly stupid, lazy, And unprofessional. I will never use this company again, Not that I had a choice Home Depot, you are cheap And that’s apparent by all these reviews!

This company is contracted by Home Depot to pick up returns from the customer. I have scheduled and confirmed multiple pick ups. No one ever shows up. Home Depot claims it is not their problem and Hub Group has excuses like, the terminal is closed, we can't contact the driver, etc. I can't get my money refunded for damaged merchandise unless the return is picked up and returned to Home Depot. Why do I have to be held hostage financially and mentally by these corporate bullies? This isn't rocket science. When is someone going to start holding these companies responsible for their unethical business practices?

Awful company and people. Crooks. They picked up a set on mattress from my home on Monday, March 24, 2025at 12:50 p.m. At 1:18 p.m. they stated the pickup was canceled. Now they company wants me to pay for mattresses I don't have. I also have a picture of the driver. There business practices are the reason they do business under so many different names.

Where to begin? They were supposed to do a “white glove” delivery of a piece of furniture from Castlery. They scheduled without verifying (multiple times). I called and used their online chat to try to schedule for a time when I would be home. When I was successful arranging a time, the delivery didn’t show. This happened twice. One agent blamed me for the issue, and told me that I needed to take whatever time they gave me because they had multiple deliveries to arrange, which is (I think) not how “white glove” works. Once I scheduled on the phone with an agent, then immediately got confirmation by text and email for the wrong date. When I called back they told me to just ignore it and another confirmation would automatically generate the next day. It did, but it didn’t show and the next day I got another confirmation for yet the following day. This has been going on for 2 weeks, and I’ve told Castlery I’m just going to cancel the order because it does not appear that I will actually receive the furniture. Meanwhile, the company has continued to confirm for Castlery that the delivery is coming. “Over it” doesn’t begin to describe how I feel.

This company is horrible! If you can avoid them - do it! They delivered and installed me dishwasher that I purchased from Costco and ruined my countertop. They took a 3 inch gouge out of my countertop right above the dishwasher. Upon filing a claim I found out that the installers took before and after pictures of the dishwasher and countertop, and was informed by Costco that the pictures clearly show the damage was not there in the before pictures. Yet they are still denying liability! My advice is take lots of before pictures of the area in which the installation is happening (which I'm thankful that I did as well since they won't share their pictures) and file a report with the company you bought the appliance from, call your insurance company but also get their insurance company information, and then file a complaint with BBB. They are the worst and you need to make sure that you have the proof on your own- including video and pictures. My ring camera picked up the installers saying that they F'd up my counters! I can't wait to show them the footage! Stay far away from this company!

I placed an order with Home Depot. You never delivered it. I reordered. You have not delivered my second order. Live chat or phone call, all I get is 24-48 hours and you will get back to me. NEVER happens. I ask for a manager, people in your own company can't find one to talk to. I get transferred but all I get is an answering service and no call is ever returned, if I am lucky, but usually, just endless music. You are without a doubt the worst company I have ever dealt with.

They should be banned from doing business! I don’t understand how they are still getting customers. My package was marked “out for delivery” for three days straight. When I called to inquire, they said that they didn’t have it on the truck this whole time. Amazon calls them and they tell them a whole different story (they didn’t have the tools to carry it). These people are a joke and should be banned from doing logistics ever! How many complaints can one company get before their clients see that hub group is just a joke and they do not have any professionalism

I have dealt with several deliveries from the Hub Group. Most contracted by Home Depot. They are absolutely the WORST delivery company I've ever been FORCED to use. Purchase something from Home Depot that requires delivery, the opportunity to choose the contracted delivery company is not afforded. Most recently, I purchased a dish washer from Home Depot. The delivery date was about a week later (way too long). On the delivery date, the Hub Group showed up and I watched from my house as the delivery men thrashed the dish washer out of the truck. At one point, dumping the dishwasher on it's side. When the got it to my front door, there was a very noticeable dent and scratch in the front. Of course, I declined the delivery and had to schedule a replacement delivery. About 2 weeks later. So we waited nearly a MONTH from the point of sale to have the dishwasher delivered TWICE. On the second delivery (yesterday) the delivery/installers came inside the house, looked at the existing dishwasher and proclaimed that the new one would NOT FIT. They gave me a word salad about why the new dishwasher would not fit and returned it to their truck. I contacted Home Depot as well as Bosch (the manufacturer). I gave the dimensions of the cutout for the dishwasher and was told that it should fit with no problem. It did not matter as the Hub Group refused to bring the dishwasher back and install it. They just didn't want to do their job. Later that day, I went to Sargent Appliance, gave them the dimensions of the cutout and told them which dishwasher I wanted and was told that this would not be an issue. The delivery of the SAME dishwasher is now scheduled for tomorrow. I will follow up on this review to report on the installation and why the Hub Group is oblivious to Customer Service. THEY ARE THE WORST!!! Finally, I must add that our purchasing relationship with Home Depot has ended. Of course, they would like to wash their hands and any culpability because it was the installer/delivery company that screwed up. On the contrary, my contract when purchasing the Dishwasher was with Home Depot. Had it been with Hub Group (based on past experience) I would have shopped somewhere else. Home Depot TRIES, but falls short. If you contract delivery and installation companies that are continually pushing customers away...then CHANGE!!! Home Depot and Hub Group are married and both are to blame for it taking a month to fulfill an freaking dishwasher order. Done with Hub Group and finished (BOYCOTTING) Home Depot