Hub Group, Inc.Reviews of hubgroup.com

I would give a negative number review if it allowed me!! WORST company EVER!!!! My package was set to be delivered May 22-26, never came.... MULTIPLE calls to company who continuously repeated "we don't know when it will be delivered". Tracking never updated but it has been sitting at "final stop" since May 19th!!! Each time I call they give me the run around. Home Depot keeps calling and they give them the run around. Finally on May 31st it stated, "attempted delivery". I called and they told me "It was delivered to wrong address, but we went out and got it, don't know when it will be rescheduled." How?!!!! I am the ONLY commercial building on the road I am on, and it's delivered to wrong address? The address is ON THE BOX!!! Called again this AM and "scheduling department is not in yet, call back in 20 mins" Scheduling department reports for duty at 10:40 AM? huh? This company is a joke!!! Home Depot even filed a complaint against them after trying to call on my behalf and being hung up on 3 times!!! Now June 2nd and NO PACKAGE AND NO EXPECTED DATE OF DELIVERY!!

This company's service is the worst I have ever encountered. I ordered a TV from Amazon three weeks ago. It was shipped to a facility about 40 minutes from my house about two weeks ago. Then it was shipped to a facility an hour away. Then it was shipped to a facility two hours away. Now it has lingered for a week in a different facility over an hour away. I have contacted Amazon twice. The first time, NSD told them that the TV would be delivered by 7:00 that night. I cancelled plans to be home. They never showed. I contacted Amazon yesterday and was told that I would have an appointment right away. I'm still waiting. Oh, and I tried to get assistance from the company itself. There is no way to reach a human. They have an automated system that doesn't even work to take a tracking number. I have no idea how this company is still in business, or why Amazon and Home Depot haven't dropped them like a hot potato. Reading other reviews here, I see that I'm hardly the only one with horror stories. I'm on my way now to contact Amazon to cancel my order, then to the Better Business Bureau to file a complaint, and then go to Costco to get a TV. What an absolute joke.

Zero is not an option, their automated system does not work. Scheduled for return pickup on 5/16, today, impossible to talk with a human and they changed it to 5/24. Now I have a 500lbs package blocking my driveway and they are waiting a week. UNBELEIVABLE, their Customer Frustration Line is useless.

I run a Real Estate business with dozens of rentals. I have never, ever, had worse service than I have with HubGroup. I placed three orders with Home Depot on May 6th, the other two arrived just fine within days (they were not with HubGroup). This carrier, the first time I am working with them of hundreds of appliance deliveries I have had, lost the package. Friday May 8th at 11:04 EST Home Depot confirmed the package arrived, yet when I called a week later HubGroup argued with me saying that never happened. Home Depot submits a dock search request, magically the package appears. DAYS pass, no delivery. Three delivery dates pass with no update, I call in yet again wasting my valuable time and they continue to argue with me saying there's nothing they can do. Even though they are the delivery carrier, and they have had the package locally for a week. I am now for the fourth time calling in to Home Depot and have made sure my Pro Account NEVER uses these fools again. Absolutely the worst service I have ever worked with, their customer service staff (Barbara, Melissa) are incompetent, just the most awful people when my tenant doesn't even have the ability to cook for days on end because of their inability to get a STOVE from NJ to NY within 2 weeks. ATROCIOUS.

NEVER EVER USE THIS COMPANY. They will tell you they are reaching out to their warehouse and then never call you back. This has happened for weeks now. Every time you call they say the same thing and then no one reaches out. It is theft!

I gave them a one because zero wasn't an option. They were supposed to pick up a return from a Home Depot order. They called me a few days ago and scheduled it for today between 10a-2p. It is now about 7p and they haven't shown up. Called 3 times today, never got to speak with a customer service agent. Was put on "hold" to speak to a live human each time, hung on for 10+ minutes each time only to get hung up on. This company's service is HORRIBLE.

I have been waiting almost a month for my order. The tracking says it has been sitting at a carrier facility in my town for 2 weeks. I can not get through to talk to a person. This is not acceptable service. I order a lot from Amazon and I will cancel any order that is shipped with Hub Group.

I have been waiting for my Amazon order shipped via NSD (Hub Group) for almost a month with no up to date tracking details. The package travelled for two weeks from one place to another to reach back at the origin. Its been 10 days since no updates. Almost a month and still waiting. If you see NSD as a shipper, immediatly cancel your order. You will anyway not receive your order and waste time. Better save your time by cancelling.