Hub Group, Inc.Reviews of hubgroup.com

You can't set your delivery date or have a say in anything. You just receive a text that a block of time is set and that's that. You have to rearrange everything to meet their requests and demands. They say to 'call' in and schedule if need be and you sit on hold hours because they don't have a single person there to assist you on the line. Such a one-side sham!!! People and 2 way decisions matter. Such garbage that you dictate and cause this disruption to people just to get things they purchased. You should be ashamed of yourself for running a business like this!! At least do the courtesy of giving a couple time windows.

I wish I had a zero. but one is the only option available: Dear Home Depot Customer Care, I am submitting this formal complaint regarding my Home Depot order and the unacceptable experience involving delivery, damaged packaging, and subsequent pickup arrangements. Order/Pickup Reference: R0994146 My experience has involved multiple service failures that have caused unnecessary inconvenience, frustration, and repeated follow-up on my part. Summary of Issues Late Delivery: My order was not delivered within the expected timeframe, causing unnecessary delays. Damaged Packaging: When the shipment arrived, the box was visibly damaged, raising concerns about how the merchandise was handled during transportation. Improper Delivery Location: The item weighs approximately 300 pounds and was not delivered to my front door. Leaving an item of this weight in an inappropriate location created a significant inconvenience and made it unreasonable for me to move it myself. Delayed Pickup: Beginning around September 28–29, I experienced continued problems coordinating pickup through Hub Group. The pickup process required additional follow-up instead of being handled promptly. Customer Service and Escalation: I have had to spend additional time contacting Home Depot and pursuing assistance with store management to address problems that should have been resolved without repeated customer intervention. My Concern I purchased this merchandise from Home Depot with the expectation that the company and its delivery partners would provide reasonable, professional service. Instead, I experienced late delivery, damaged packaging, improper placement of a very heavy item, and difficulties coordinating pickup. Regardless of whether Home Depot uses a third-party delivery or logistics company, I believe Home Depot remains responsible for ensuring that its customers receive appropriate service and that problems are resolved efficiently. Requested Resolution I am requesting: A formal review of the delivery and pickup handling of my order. An explanation of why these service failures occurred. Confirmation that any outstanding pickup or return requirements have been properly resolved. An appropriate refund or compensation for the inconvenience, delays, and service failures. A written response documenting Home Depot's proposed resolution. I would appreciate a response within five business days. I have made reasonable efforts to resolve these issues, but the overall experience has fallen well below the level of service I expect from Home Depot. I hope this matter can be resolved promptly without requiring further escalation. Sincerely, James Messick Inline image

EDITED ON October 12, 2026 They have YET AGAIN cancelled one of my fully scheduled pickups this time for today. I called in since they NEVER called me back despite being promised a phone call and they said it is no longer scheduled and I need to schedule ANOTHER appointment. I did reach out to the email you've commented her to reach out to and they told me they could not "reach the local scheduler"...if your "special" team can't reach the scheduler...perhaps you need a new scheduler or a new team. This is unacceptable. Please refund me and please pick up these items. On September 28, 2026, I processed a return through Home depot which went through Hub Group to return 4 doors. The return was confirmed the first time on September 28 to be picked up by Hub Group on October 1, 2026. No one came to picked up. I waited a day and contacted customer service on Oct 2 requesting a pickup. They promised a callback but have not responded or honored the 48-hour call back guarantee. I then scheduled another pickup after another phone call. This time Hub Group assured me it would be picked up 10/7/2026. The next day after it was not picked up I called again. They told me I’d receive a call back in 48 hours. I have not. My desired resolution is a full refund of and the item to be picked up immediately from my front step where it has been sitting for two weeks. I spoke with Home Depot and tried to get an advanced refund since this item is somehow still not picked up by your team. They said they cannot do that and scheduled another pickup with you on 10/12. There will be rains before that and I cannot lift this item into shelter. Please pickup today and advance refund. This is unacceptable.

I never received an estimated time of arrival, and when I called, all I got was some BS AI crap. Shame on Nectar for using them. Shame on me for believing Nectar was a reputable company that would have my$ 2500. product delivered when they say they would. I ended up canceling my order and now have my credit card company issue a claim. We'll see what happens. Updates to follow!

They have had my mattress for over a week, have never called me to set up delivery, then put some arbitrary delivery date of December 31 on my order- even though they have never spoken to me. Nectar has tried to contact them and has had no luck. We will see if they contact me within 48 hours like there bot says.

Not enough people sent to make delivery initially and boxes were damaged. Order cancelled and to be picked up today at 11:00 pm and I fear that only one person will be sent and then cannot manage the two boxes. Storage shed delivered (2 large boxes) driver damaged boxes with lift, two people needed. Pickup at 11:00 pm fear same labor shortage

If I could give this place no stars, I would. The fact that they work with Home Depot and they lie about how the pickup delivery works is ridiculous. Home Depot should fire these people. Whoever's name is Alie did not help at all. I had something at my house that needed to be picked up, and she was no help.

I would give them zero stars if possible. I scheduled a delivery with them online, had the delivery date confirmed by a phone call that I received from an agent of the company. As the delivery window was closing I initiated a online chat with an agent of the company who told me to give them an additional hour as they may be running behind. When this didn't occur either I called the customer service number to be told that the delivery was never scheduled, although all day long their system was showing that my item was on a truck and out for delivery since 4:00am. I only found out my item would not be delivered because I went to the website and tracked where my delivery was. No phone call or text from anyone in the company informing me that they would be unable to deliver my item. It would behoove anyone reading this to pick another delivery service with better logistics.