Hub Group, Inc.Reviews of hubgroup.com

Why cant I leave zero stars? I have a tv being delivered. It was supposed to be delivered on a Thursday. The package was ordered with the wrong shipping address(505 instead of 551, everything else was correct) and the driver called to clarify the correct address. The driver said he would call before attempting to make the delivery. At 4:18pm I get a notification saying that the package had been attempted to be delivered at 5:21 pm. The delivery was rescheduled for Monday the following week. I called customer service to inquire about what happened and I was just told that the driver would call before delivering Monday. I asked why would he since the driver hadn't called Thursday. They hung up on me. I wasn't being rude or combative, they just couldn't provide me with an answer. I have had to deal with NSD owned by Hub Group before with companies that I've worked for in the past and I have never received a package on yime with this company. I don't understand why anyone uses them.

Scheduled a pickup of a Home Depot order that I was returning because the product was damaged. I scheduled through the Hub Group app 6 days prior to the pickup date. Hub Group requires a signature. The day came and went with no call and no pickup. Given the signature requirement, I was held hostage at home from 8 am to 8 pm only to be ghosted. I called the next day and was given some excuse about their IT systems losing the pickup notice. The person on the phone could not commit to a pick up day, much less a window. So I was forced to sign a signature waiver (relieving them of all liability) in order to facilitate a pick up at their earliest convenience. Note: Home Depot will not issue me a refund until after the order is picked up and delivered back to Home Depot. Later that day I get a phone call with an automated message telling me the pick up will occur in two days. That is followed by an email telling me the "delivery" of the Home Depot products will occur in two days. Huh? It's not a "delivery" it's a "pick up". I tried calling the number on the email to correct the mistake but I cannot talk to anyone. All I can do is leave a message. HORRIBLE experience!!!

Literally the worst. AWFUL customer service, nearly impossible to reach a human to talk to, late and disorganized. Avoid dealing with them at all costs.

They do not answer phones or respond in online chat. Awful company. And if you order anything from home depot be aware that they use hubgroup

Home Depot referred me to Hub Group to pick up a table saw I was returning. (I live 85 miles from the closest Home Depot). 5 attempts (3 phone calls and 2 online chats) to schedule a pick up. Every time I was told that someone would be calling to schedule. Never happened. Total scumbags.

Terrible experience. The AI phone call is terrible, never able to reach a human and it doesn't understand issues. Makes me not want to use Wayfair again to not experience this service.

I am trying to return a Home Depot gazebo that got delivered broken. I have been given the run around for the last 3 weeks. Hub Group gave me a pick-up day option and never showed. I went to the chat and kept getting disconnected. Then I called and was told I clicked their link wrong, and they would call me in the next 24-48hours to reschedule (that was 11 days ago.) I have contacted them every 2-3 days to see if there are any updates and have been told they will reach out in next 24-48 hours. I have reached out to HD for a different company to pick up and it's not an option, so I guess this is the final thing I order from them.

I would give it 0 stars if I could. They have said they were going to deliver my bedroom set 4 times now. You can't get in touch with anyone, they're supposed to call you back but usually don't, rarely pick up. They will send you a tracking map that may say how many stops away they are but then they dissappear! Take off from work 4 times now! Horrible company!